Service Coordinator

Limbach Facility Services•Chattanooga, TN

About The Position

The Service Coordinator maintains work schedules and dispatches field service personnel to ensure customer commitments are met. The role continually adjusts schedules and resources to resolve service requests from customers and internal employees. It also supports service-report processing and auditing, payroll audits, customer communications, purchasing and expediting materials, and positive relationships with coworkers, customers, and vendors. The position operates primarily in an office environment and may require travel up to 5% of the time.

Requirements

High school diploma or equivalent.
2–5 years of customer service call-handling experience.
Ability to prioritize and multitask in a fast-paced environment with limited supervision.
Well-organized, analytical, and attentive to detail.
Strong decision-making, interpersonal, and communication skills.
Ability to travel up to 5% of the time.

Nice To Haves

College degree in a related field.

Responsibilities

Maintain a system schedule for each field representative that reflects current and future assignments.
Rearrange schedules and dispatch field representatives as new requests are received.
Match field representatives to service calls based on required skills and the call’s nature, location, and urgency, while considering cost effectiveness and customer satisfaction.
Maintain working knowledge of company service products and coverage under maintenance contracts.
Ensure service reports are received in time for processing under established policies.
Audit service reports to verify billable work and confirm that work under fixed-price contracts is coded correctly based on customer contracts.
Complete payroll audits of service reports and forward them to payroll for processing.
Inform customers promptly and professionally of changes to committed schedules.
Escalate problematic customer or field representative issues to management.
Purchase and expedite materials, equipment, and parts in an expeditious, cost-effective manner.
Build and maintain positive working relationships with coworkers, customers, and vendors.
Maintain working knowledge of the service-area geography to make logical field-representative deployment decisions.
Maintain company confidentiality, protect company assets, follow the Code of Conduct and Ethics, promote the safety culture, and exemplify company core values.