Service Coordinator

SCOTT EQUIPMENT COMPANY LLC • Broussard, LA

7d

About The Position

The Service Coordinator promotes customer satisfaction within the service department and keeps service department management informed. The role handles service- and warranty-related issues, assists with writing and communicating work orders, coordinates duties with service technicians, and performs other administrative and clerical duties for the service department.

Requirements

• Good interpersonal, written, and verbal communication skills.
• Proper phone etiquette.
• Proficiency in Microsoft Office suites.
• Ability to learn the company database system.

Nice To Haves

• Industry experience.
• Clerical experience.

Responsibilities

• Promote customer satisfaction within the service department.
• Keep service department management informed.
• Handle service- and warranty-related issues.
• Assist with writing and communicating work orders.
• Coordinate duties with service technicians.
• Perform administrative and clerical duties for the service department.

Benefits

• Company-paid life insurance.
• Long-term disability coverage.
• Short-term disability coverage for employees with 10 or more years of tenure.
• Emergency travel assistance program, including identity theft protection.
• Employee assistance program.
• Paid time off tiered based on tenure.
• Paid holidays.
• Wellness program with rewards.
• Discretionary profit sharing.
• Shared-cost health insurance with a substantial employer contribution.
• 401(k) plan with an employer match on the first 6% an employee contributes.
• Dental insurance.
• Vision insurance.
• Accident insurance.
• Critical illness insurance.
• Hospital indemnity insurance.
• Flexible spending account.
• Voluntary life insurance.
• On-the-job training.
• In-person and online manufacturer training.
• Scott Equipment University safety, skills, and career development training.
• Prescription safety glasses reimbursement, based on position.
• Boot reimbursement, based on position.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed