Service Coordinator

Meijer • Warsaw, IN

7d

About The Position

The Service Coordinator leads and supports front-end operations to ensure a high-quality customer shopping experience. The role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work for cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator supports customer satisfaction, operational efficiency, and accountability for front-end performance.

Requirements

• Successfully complete the Service Coordinator training curriculum, including curricula for Cashier, Service Desk, and Courtesy Team.
• Ability to operate a cash register system and all financial services equipment.
• Good communication skills; friendly, customer-oriented, organized, and detail-oriented approach; and a sense of urgency.
• Organizational and multitasking abilities.
• Ability to lift, carry, push, pull, bend, twist, squat, stoop, kneel, and/or climb; the amount and frequency may vary by shift, day, month or season, and staffing.

Responsibilities

• Communicate effectively with peer leadership to support smooth shift handoffs.
• Conduct a department survival walk and shift-to-shift handoff when the team leader or area leader is not present.
• Coordinate and drive actions to monitor and control shrink and financial business outcomes within areas of responsibility, escalating concerns to leadership proactively.
• Champion participation in community programs and lead by example through team member resource group (TMRG) engagement.
• Serve as a certified trainer for team members in the role’s span of care.
• Provide hands-on, on-the-job training and mentoring to team members.
• Serve as a subject matter expert for market programs, company pilots, and development and training programs.
• Assign departmental tasks in partnership with the team leader and follow up to ensure completion.
• Coordinate checkout flow and maintain front-end cleanliness and standards.
• Support customer issue resolution and use coaching and labor utilization to help meet service and productivity expectations.

Benefits

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed