Service Coordinator

Checkered Flag Operations Center • Virginia Beach, VA

16d

About The Position

Checkered Flag Automotive Group is hiring a Service Coordinator in Virginia Beach, Virginia. The role supports the Service Department by answering incoming calls, scheduling service appointments, assisting callers, coordinating customer appointments and related loaner or rental vehicles, and following up with customers who miss scheduled reservations. The position requires customer-service experience, attention to detail, organization, communication skills, and proficiency with Microsoft Office applications and CDK.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Ability to walk, bend, and sit for extended periods of time.
• Proficiency in Microsoft Excel, Word, Outlook, and CDK.
• Strong organizational and communication skills.
• Self-motivation, attention to detail, and a focus on serving customers.

Responsibilities

• Answer incoming calls to the Service Department, schedule appointments, and provide assistance appropriate to callers’ needs.
• Coordinate customer vehicle-service appointments, including arranging loaner or rental vehicles when applicable.
• Monitor scheduled reservations and contact customers who do not show up to reschedule.

Benefits

• Continued paid training opportunities.
• Medical, dental, vision coverage, and more.
• Company-paid life and short-term disability insurance.
• 401(k) match.
• Paid time off and a paid day to participate in local charity or volunteering events.
• Employee and family discounts.
• Professional development assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED