Service Coordinator

Premier Trailer Leasing • Plano, TX

14d

About The Position

The Service Coordinator handles road service calls for Premier Trailer Leasing. The role fields requests for service assistance, gathers and documents relevant information, determines needed repairs or tire services, matches vendors to service needs, and follows through with vendors. It documents service activity in GP for the branch and creates customer invoices or rebills. Additional duties include managing vendor payables and spreadsheets, establishing new vendors, processing registrations and FHWA forms for new equipment, and assisting National Account Operations with collections and seasonal trailer transportation.

The position covers a late shift from 12 noon to 10 PM, four days per week, Sunday through Wednesday. During training, the employee works 8 AM to 5 PM, Monday through Friday.

Requirements

• Associate degree in business or a related field.
• At least 1 year of related work experience.
• Self-starter with a sense of urgency, attention to detail, and strong organizational skills.
• Accurate and attentive to detail.
• Excellent written and verbal communication skills.
• Strong typing and computer application skills.
• Ability to assist and support others with a helpful disposition.
• Proficiency in Microsoft Office, including Word, intermediate Excel, PowerPoint, and Outlook.

Responsibilities

• Handle customer service requests by gathering information, matching vendors, determining needed repairs, communicating with vendors and customers, entering service into GP, creating rebills for work, and communicating with the branch after completion.
• Manage payables for road service vendors.
• Seek out and set up new vendors for the vendor network.
• Enter and manage payables in GP and maintain tracking spreadsheets.
• Manage and update parts, invoice, expense, and tracking spreadsheets.
• Process new license plates and registrations for new equipment.
• Process FHWA forms for new equipment.
• Assist National Account Operations with collections and seasonal trailer transportation.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree