Service Coordinator

Everon Jobs • Ashland, KY

13d

About The Position

The Service Coordinator supports service operations by scheduling appointments and inspections, dispatching technicians, coordinating subcontractor work, and managing work orders and related paperwork. The role keeps customers informed, follows up with technicians, confirms work-order completion, and helps coordinate materials, equipment, inventory, and daily reporting. The coordinator also acts as a liaison among Sales, Project Managers, and technicians. The position works in a normal office environment with usually moderate noise.

Requirements

• High school diploma or GED.
• At least 3 years of experience performing administrative duties in a sales or service industry.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Good decision-making skills; organized and detail-oriented.
• Excellent oral and written communication skills.
• Ability to use discretion, solve problems, and escalate matters when needed.
• Data analysis and interpretation skills.
• Speed and accuracy with attention to detail.
• Dispatching and scheduling skills.
• Ability to meet the stated physical demands, including lifting up to 25 pounds, driving a motor vehicle for extended periods, and driving at night.

Nice To Haves

• Working knowledge of ERP systems.

Responsibilities

• Schedule appointments and dispatch technicians for service and inspections to maximize technician productivity.
• Create work orders, provide status updates to customers, and follow up with technicians.
• Confirm work orders are completed or closed by reviewing notes and following up on pending items.
• Complete contract and quality-control paperwork.
• Schedule subcontractor work.
• Work with technicians to ensure paperwork is completed properly within the designated time.
• Maintain appointment schedules.
• Order materials and equipment.
• Receive materials and equipment and issue them to technicians.
• Complete daily reports.
• Assist with scheduling, customer notification, and equipment procurement.
• Conduct physical inventory.
• Act as a liaison between Sales, Project Managers, and technicians.
• Perform other duties as assigned.

Benefits

• Competitive health and welfare benefits
• 401(k) plan with company match
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED