Service Coordinator
About The Position
San Gabriel/Pomona Regional Center (SG/PRC) is a private, nonprofit agency contracted with the California Department of Developmental Services to provide services and supports to individuals with intellectual and developmental disabilities. It serves 30 cities across the Foothill, Pomona, and El Monte Health Districts within Los Angeles County, supporting people across the lifespan. Reporting to the Adult Services II Manager, the Service Coordinator provides comprehensive and compassionate case management to adult individuals served and their families. The position works collaboratively with families, Regional Center staff, vendors, other agencies, and community resources to coordinate support and help ensure individuals receive high-quality services. It is community-based and includes home, community, and office meetings, as well as telephone, virtual, and other out-of-office meetings. The work is performed 60% of the time in an office environment and 40% in the community at meetings or home visits. The role involves driving to appointments, walking and standing occasionally, sitting for extended periods, computer-based report writing, clear verbal communication, and occasional lifting, pushing, or pulling of items up to 25 pounds. The office has standard lighting and temperature and moderate noise levels. Employees are expected to use safe and ergonomic work practices. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.
Requirements
- Bachelor's degree in social work, psychology, human development, sociology, public health nursing, or a related field.
- At least one year of experience working with individuals with developmental disabilities or in a related field; a master's degree in a related field may substitute for the required experience.
- Bilingual in Vietnamese is required.
- Knowledge of developmental disabilities and community resources.
- Strong verbal and written interpersonal and communication skills.
- Experience developing and implementing individualized service plans and meeting strict documentation timelines.
- Knowledge of behavior intervention techniques and best practices.
- Ability to independently plan and schedule work.
- Ability to develop individualized support plans and adapt strategies as needed.
- Strong organizational skills and attention to detail for documentation and case management.
- Ability to conduct in-person meetings and facilitate collaboration among stakeholders.
- Excellent computer skills in MS Office, including Word and Outlook.
- Ability to multitask, prioritize assignments, and meet deadlines amid conflicting priorities.
- Ability to provide a compassionate, culturally sensitive approach when working with diverse populations.
- Valid driver's license, reliable transportation, and minimum liability insurance coverage.
Responsibilities
- Coordinate services for individuals served, consulting with the Manager, Client Services Staff, liaison, and specialist staff. Services may include medical, behavioral health, psychological, educational, vocational, recreational, and adaptive-device support.
- Explain available resources and services to individuals served and their families so they understand their options.
- Consult with various teams regarding the needs of individuals served.
- Conduct in-person meetings with individuals served, their families, vendors, and other relevant agencies to facilitate service planning and coordination.
- Develop and implement individual Program Plans (IPP) tailored to each individual's needs.
- Write interdisciplinary notes and accurately document service plans, meetings, and progress in a timely manner.
- Document interim and annual reports within mandated timelines.
- Initiate purchase of service (POS) through the Regional Center for clients who are ineligible for other funding sources.
- Present cases at specialized committees as appropriate.
- Perform additional duties that support departmental and organizational goals.
