Service Coordinator

S. A. Comunale Co. • Barberton, OH

12d

About The Position

The Service Coordinator provides administrative and coordination support to the Service Department, including clerical, purchasing, inventory, accounting, and project-based work. The position represents the company professionally in person and by phone and works with service fitters, alarm technicians, inspectors, subcontractors, employees, customers, vendors, and management. The role has no supervisory responsibilities.

Responsibilities include maintaining service contract, ticket, site, inspection, permit, and payroll records; coordinating service calls, work orders, inspections, subcontractors, and manpower; processing service billing, accruals, payroll, material orders, and incident reports; preparing quotes and permits; and providing general office support. The coordinator also attends service and inspection meetings, records and submits meeting notes, and runs errands as needed.

Requirements

• High school diploma or GED.
• At least 3 years of administrative experience.
• Knowledge of general office machines and telephone systems.
• Significant knowledge of Microsoft Office, particularly Excel and Word.
• Ability to think strategically, make sound decisions, and produce accurate and timely results.
• Ability to build positive working relationships with employees and management at multiple levels.
• Integrity and professionalism.
• Commitment to company values.
• Excellent organizational skills.
• Ability to follow up on tasks and assignments in a timely manner.
• Excellent written and verbal communication skills.
• Ability to prioritize in a fast-paced, multitask environment.
• Ability to perform basic business mathematical functions.
• Ability to work with minimal supervision and effectively in a team environment.
• Ability to communicate, cooperate, and collaborate effectively with employees, government agencies, customers, vendors, and suppliers.

Nice To Haves

• Construction industry experience.
• Previous accounting experience.
• Previous dispatching experience.

Responsibilities

• Track open service contracts and create job folders.
• Maintain Falcon records, including opening tickets, creating new sites, and printing monthly work orders for inspectors.
• Distribute and track national accounts.
• Answer incoming service calls and distribute them to fitters and alarm technicians as needed.
• Handle billing for service contract jobs and all billing in Falcon.
• Prepare accruals for the service, inspection, and alarm and detection departments.
• Process payroll for service fitters by obtaining time information, entering it into the branch database, submitting it to Payroll, and checking the edit listing before the check run.
• Order materials for service fitters, including for service contract jobs and Falcon tickets.
• Track open tickets.
• Schedule inspections for service jobs.
• Distribute inspections and service work to subcontractors.
• Track permits for service jobs and prepare them for submission to the appropriate city.
• Prepare quotes.
• Perform mailing, faxing, photocopying, phone answering, and filing as needed.
• Assist the Service Manager with scheduling manpower for service and inspections.
• Assist inspectors with scheduling jobs.
• Attend weekly service meetings and biweekly inspection meetings; take notes and submit them to Corporate.
• Process incident reports for service jobs.
• Drop off bids and run errands as needed.
• Comply with operating policies, procedures, executed Plans, and Programs.

Benefits

• Competitive salary and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED