Service Coordinator
Encore Fire Protection•Norwalk, CT
•$55,000 - $70,000
About The Position
The Service Coordinator plays a critical role on Encore Fire Protection’s Operations team, coordinating daily operations to optimize efficiency and provide a seamless experience for customers and technicians. The role manages service schedules for Fairfield County and Westchester County, coordinating up to 10 technicians. It offers a potential path for advancement into Project Management, Operations Management, Analysis, or Sales.
Requirements
- A college degree or two or more years of experience in customer service, project coordination, or facility services is preferred.
- Willingness and ability to learn new technology; ServiceTrade training is provided, and success depends on initiative to develop skills.
- Strong interpersonal and persuasive abilities.
- A customer-focused, professional approach to interactions.
- Ability to stay calm and organized when priorities shift.
- Confidence working with technicians, customers, and internal teams to keep work moving and expectations clear.
Nice To Haves
- Familiarity with local geography.
Responsibilities
- Manage the service schedule for Fairfield County and Westchester County, coordinating up to 10 technicians.
- Optimize daily productivity and revenue by scheduling work according to technician skills and route efficiency.
- Hold technicians accountable to time and attendance policies and ensure adherence to the service schedule.
- Identify process-improvement opportunities and assist with revisions to improve efficiency and customer experience.
- Handle client interactions and resolve issues using strong customer service skills.
Benefits
- Performance-based bonus opportunity tied to personal output and effectiveness.
- Casual dress code and branded company swag.
- Medical, dental, and vision coverage.
- Fidelity 401(k) plan with company match.
- Company-paid $50,000 life insurance policy.
- Access to web-based productivity tools.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
