Service Coordinator

DBS Residential Solutions • Duluth, MN

74d • $40,000 - $46,000 • Onsite

About The Position

DBS Residential Solutions is looking for a friendly, organized, and dependable Service Coordinator to support our Service Team. You will help keep our service technicians’ calendars full, assist customers with questions and concerns, and make sure every interaction reflects the level of service DBS is known for. This is not your average call-center position. You will be an important connection between our customers and our service technicians—and a big part of creating a remarkable experience from the first phone call through the completed appointment.

Requirements

• Previous customer service experience is required.
• Friendly, confident, and comfortable speaking with customers.
• Organized and able to manage multiple priorities.
• Calm and level-headed when plans change or problems arise.
• A strong critical thinker and natural problem-solver.
• Empathetic and able to understand a customer’s concerns.
• Positive, humble, and team-oriented.
• Dependable and comfortable working independently.
• Clear and professional in both verbal and written communication.
• Comfortable using computers, email, databases, and scheduling software.
• Coachable, eager to learn, and willing to jump in where needed.

Nice To Haves

• Call-center, scheduling, or data-entry experience is preferred.
• Experience handling difficult conversations or de-escalating customer concerns is a plus.
• Spanish-speaking applicants are encouraged to apply!

Responsibilities

• Answer incoming calls from service customers.
• Make outbound calls using an established call queue.
• Schedule service appointments and keep technician calendars full and organized.
• Help customers troubleshoot concerns and determine the appropriate next step.
• Respond to questions with patience, empathy, and professionalism.
• Calmly assist customers who may be frustrated or concerned.
• Maintain accurate customer information, appointment details, and service records.
• Communicate schedule updates with customers and members of the Service Team.
• Provide support to other departments when needed.
• Serve as a guardian of our reputation by creating a remarkable “WOW” experience during every interaction.

Benefits

• Medical / Dental / Vision insurance
• Life insurance
• Health Savings Account
• 401(k) with company match
• Paid time off
• Paid holidays
• Ongoing training and professional development
• Career advancement opportunities
• Appointment-setting bonus opportunities
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed