Service Coordinator
About The Position
San Gabriel/Pomona Regional Center (SG/PRC) is a private, nonprofit agency contracted with the California Department of Developmental Services to provide services and supports to people with intellectual and developmental disabilities. It serves 30 cities across the Foothill, Pomona, and El Monte Health Districts within Los Angeles County, supporting individuals across the lifespan. Reporting to the Manager of Transition Services I, the Service Coordinator provides comprehensive, compassionate case management to individuals ages 14 to 23 and their families. The role collaborates with families, Regional Center staff, vendors, and community resources to coordinate high-quality support and help individuals thrive. This community-based position includes meetings in individuals’ homes, in the community, and at the office, as well as frequent telephone, virtual, and out-of-office meetings.
Requirements
- Bachelor’s degree in social work, psychology, human development, sociology, public health nursing, or a related field.
- At least one year of experience working with individuals with developmental disabilities or in a related field; a master’s degree in a related field may substitute for the required experience.
- Bilingual Spanish proficiency.
- Knowledge of developmental disabilities and community resources.
- Strong verbal and written interpersonal and communication skills.
- Experience developing and implementing individualized service plans and meeting strict documentation timelines.
- Knowledge of behavior intervention techniques and best practices.
- Ability to independently plan and schedule work.
- Ability to develop individualized support plans and adapt strategies as needed.
- Strong organizational skills and attention to detail for documentation and case management.
- Ability to conduct in-person meetings and facilitate collaboration among stakeholders.
- Excellent computer skills, including Microsoft Word and Outlook.
- Ability to multitask, prioritize assignments, and meet deadlines amid conflicting priorities.
- Ability to work compassionately and in a culturally sensitive manner with diverse populations.
- Valid driver’s license, reliable transportation, and minimum liability insurance coverage.
Responsibilities
- Coordinate services with the Manager, Client Services Staff, liaison, and specialist staff, including medical, behavioral health, psychological, educational, vocational, recreational, and adaptive-device services.
- Explain available resources and services to individuals ages 14 to 23 and their families.
- Consult with various teams regarding the needs of individuals served.
- Conduct in-person meetings with individuals, families, vendors, and relevant agencies to facilitate service planning and coordination.
- Develop and implement individualized Program Plans (IPP).
- Write interdisciplinary notes and accurately document service plans, meetings, and progress in a timely manner.
- Document interim and annual reports within mandated timelines.
- Initiate purchase of service through the Regional Center for clients ineligible for other funding sources.
- Present cases at specialized committees as appropriate.
- Perform additional duties that support departmental and organizational goals.
