Service Coordinator

Nextgen Security • Exton, PA

25d • Onsite

About The Position

NextGen Security LLC is seeking a self-motivated individual to join their fast-growing and dynamic team as a Service Coordinator. This role is highly regarded for its contribution to providing excellent customer service. The position primarily focuses on coordinating processing activities for the Service Department and fielding inbound calls during business hours.

Requirements

• Bachelor or equivalent degree or experience.
• Experience with Microsoft Word, Excel, and Outlook.
• Must be able to communicate effectively and professionally in both written and verbal manner to customers and to those within the company.
• Must possess a positive attitude and be willing to interact with customer, co-workers, and other personnel at all times.
• Commitment to integrity and to the Company Standards and Procedures.
• Attention to detail and accuracy is a must.

Nice To Haves

• Service or Operational experience preferred.

Responsibilities

• Field and direct inbound calls during business hours.
• Schedule Technicians and Sub-Contractors.
• Schedule Service Calls.
• Schedule Site Surveys & Preventative Maintenance Calls.
• Provide detailed weekly service reports as required by Clients.
• Track service calls and technician productivity.
• Request RMAs for service parts & repairs.

Benefits

• Full benefits package
• Vacation
• Cellphone Allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level