Service Coordinator

NFI Industries•Ontario, CA

14d

About The Position

The Service Coordinator supports Distribution operations through accurate, timely data entry and purchase-order processing for parts inventory and outside vendor services. The role also assists with inventory control and provides professional customer service to internal and external customers. The position reports to the Maintenance Field Manager or an assigned Service Manager.

Requirements

High school diploma, technical-school education, or college education.
Computer knowledge, including Microsoft Office (Word, Excel, Gmail, and PowerPoint) and maintenance software programs.
At least one year of customer-service experience, including issue resolution.
Detail-oriented, with excellent follow-up practices.
Strong verbal and written communication skills.
Ability to multitask; strong organization and time-management skills.
Flexibility and self-direction to work effectively in a fast-paced environment.
Ability to build and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
Ability to work independently and as a member of a team.
Must be willing and able to frequently push, pull, kneel, bend, and reach.
Ability to use safe handling and lifting procedures to move parts or products.
Ability to become certified to operate material-handling equipment (MHE).

Responsibilities

Provide prompt, thorough customer service to internal and external Distribution customers, addressing their requests and issues.
Coordinate with other team members to support customers.
Coordinate purchase-order requests from the field by phone or email, create purchase orders, and notify the relevant location or vendor by email.
Identify and order replacement parts, special-order parts, lubricants and oil, and shop supplies as applicable.
Enter local and field invoices, including inventory-parts and vendor-repair invoices.
Scan invoices and attach them to purchase orders in TMT.
Send Non-FEC invoices to Maintenance Invoice Management daily.
Assist with ensuring parts are charged to field repair orders.
Process the weekly FEC statement of invoices for Maintenance Invoice Management.
Direct customer inquiries to appropriate support departments and provide timely, professional support.
Where applicable, scan and attach equipment preventive-maintenance sheets to repair orders.
Where applicable, conduct parts-inventory cycle counts and coordinate part returns.
Where applicable, put away and label parts.
Follow safety procedures, company policies, and other necessary safety procedures while working.
Report accidents, injuries, safety violations, and unsafe working conditions immediately.
Work effectively as part of a team and demonstrate initiative and self-direction.