Service Coordinator

Everon Jobs•Novi, MI

12d

About The Position

The Service Coordinator schedules service appointments and inspections, dispatches technicians, resolves customer issues, reviews billing, and handles contract paperwork. The role may also support warehouse and other office functions. It coordinates scheduling, customer notifications, equipment procurement, and communication among Sales, Project Managers, technicians, customers, and subcontractors. The position also involves work orders, paperwork quality control, materials and equipment, reporting, and inventory.

Requirements

High school diploma or GED.
At least 3 years of experience performing administrative duties within a sales or service industry.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Good decision-making skills; highly organized and detail-oriented.
Excellent oral and written communication skills.
Ability to use discretion.
Problem-solving skills and ability to escalate matters when needed.
Data analysis and interpretation skills.
Speed and accuracy with attention to detail.
Dispatching and scheduling skills.
Ability to meet the stated physical demands, including lifting up to 25 pounds occasionally and driving a motor vehicle, including at night.

Nice To Haves

Working knowledge of ERP systems.

Responsibilities

Schedule service and inspection appointments and dispatch technicians to maximize productivity.
Create work orders, provide status updates to customers, and follow up with technicians.
Verify work orders are completed or closed by reviewing notes and following up on pending items.
Complete contract and quality-control paperwork.
Schedule subcontractor work.
Work with technicians to ensure paperwork is completed properly and on time.
Maintain appointment schedules.
Order, receive, and issue materials and equipment to technicians.
Complete daily reports.
Coordinate scheduling, customer notifications, and equipment procurement.
Conduct physical inventory.
Liaise between Sales, Project Managers, and technicians.
Resolve customer issues and review billing.
Support warehouse or other office functions as needed.
Perform other duties as assigned.