Service Coordinator

Integrity Fleet Services Inc•Conroe, TX

87d•$45,000 - $65,000•Onsite

About The Position

This role is for a Service Coordinator at Integrity Fleet Services, a family-owned company specializing in keeping trucks, trailers, and equipment safe, compliant, and operational. The Service Coordinator is a key liaison between customers, technicians, Service Manager, Parts, Accounting, Sales, and vendors. This position is not just administrative; it offers real voice, responsibility, and a direct impact on team success, customer experience, and company growth. The company emphasizes a 'One Team, One Goal' mentality, where collaboration, problem-solving, and mutual support are expected. The role requires a proactive individual who can manage details, prioritize work, and contribute to the company's growth and customer satisfaction.

Requirements

2+ years of field service industry experience
Strong organizational and record-keeping skills
Excellent written and verbal communication skills
Excellent customer service skills
Strong attention to detail and follow-through
Ability to multitask, prioritize, and adapt in a fast-paced environment
Ability to remain professional under pressure
Strong judgment and problem-solving skills
Self-motivated and able to work independently
Strong work ethic and drive to achieve goals
Ability to work effectively across multiple departments
Commitment to teamwork and exceptional customer satisfaction

Nice To Haves

FullBay Experience
Outlook
Teams
Fleet Service Experience
Truck/Trailer Industry Knowledge
Dispatch Experience
Service Writing/Estimating Experience

Responsibilities

Keeping technicians busy, productive, and moving by looking ahead, following up, and finding the next job.
Selling the service by understanding customer needs and confidently explaining how Integrity Fleet Services can help.
Coordinating, prioritizing, and assigning shop and field service jobs.
Creating estimates, following up on approvals, and keeping work moving.
Keeping customers informed from the first call through completion.
Asking questions and identifying additional repairs, maintenance, and fleet service opportunities.
Following up on open estimates, deferred work, and existing customers to help generate additional work.
Building relationships that turn one service call into a long-term customer.
Working closely with technicians, Parts, Accounting, Sales, vendors, and management to solve problems and get the job done.
Helping ensure Service Orders and documentation move accurately and quickly through invoicing.
Resolving customer and service issues professionally and with urgency.
Participating in the on-call dispatch rotation.
Looking for ways to improve customer service, productivity, efficiency, and revenue.
Jumping in when a teammate needs help because 'we win together'.
Wearing whatever hat is needed for the good of the customer, the team, and the company.