Service Coordinator - Technology Service Center

Ziegler•Bloomington ZRC, MN

9d•Onsite

About The Position

Ziegler Cat has an opening for a full-time Service Coordinator providing administrative support for the Technology Service Center (TSC) operations personnel. They also manage all related work order and clerical responsibilities involved in service repair operations as they work towards their mission of maximizing uptime for grade control technology customers’ electronic repairs. Hours are 8:00 - 4:30, Monday – Friday at our Bloomington branch location.

Requirements

High School Diploma or GED
Strong computer skills, including Microsoft Office Suite
Excellent customer service skills
Positive Attitude
Attention to Detail
Efficiency
Planning and Organization
Commitment / Dependability
Teamwork

Nice To Haves

2-year degree preferred
Mechanical aptitude; experience in heavy equipment, agriculture, or automotive a plus

Responsibilities

Initiate and open all Technology Service Center (TSC) Service Calls with proper coding and segmentation
Close all TSC Service Calls as necessary
Maintain and code Service Calls as necessary for proper billing
Monitor all Service Calls from open to close/invoice
Review all Service Calls daily to assure that status is current
Transfer and approve daily technician hours adhering to Product Support guidelines
Order parts as needed for service repairs following Parts department guidelines
Review all possible warranty jobs to determine if warranty applies and submit as needed
Assist with work order maintenance
Handle COD collections for TSC Service Calls
Maintain any needed paperwork pertaining to Service Calls
File Service Calls - including sending documents to be scanned into archive system
Manage outside purchases (Code P.O., charge out to work order)
Order, receive, and maintain office supplies for TSC
Manage TSC inventory including vendor orders and bin counts as needed
Collaborate with Ziegler Product Support team in support of various initiatives as needed
Seek continuous improvement of TSC processes for efficient workflow
Collaborate with other Ziegler and SITECH departments in support of our mission to maximize uptime for our technology customers

Benefits

Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance
FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance