Community Service Center Coordinator

YWCA Rock County- Janesville•Janesville, WI

2d•Onsite

About The Position

The Service Center Coordinator is the first point of contact for visitors and callers at YWCA Rock County, providing vital administrative support and a positive experience for everyone interacting with the agency. Reporting to the Development Director, this position also schedules and coordinates facility vendor access to the center. They are responsible for the day-to-day operations of the Service Center and helps ensure the facility is welcoming, safe, organized, and functional. The position works collaboratively with staff across the organization to address operational needs.

Requirements

Two or more years of work experience and/or relevant educational background in event planning, fundraising, or administrative support for non-profit organizations.
Strong writing and ability to handle multiple projects with varying timelines and priority levels.
Experience with donor management (CRM) software and strong computer skills in Word, Excel, PowerPoint, and Outlook.
Detail-oriented with good communication, problem solving, time management and organizational skills.
Dependable and flexible.
Ability to be productive in high-demand position.
Team approach with staff, volunteers and community partners.
Strong interpersonal and communication skills required.
Experience working with culturally and economically diverse populations.
Good judgement when making decisions.
Able to make collaborative decisions for the good of the YWCA.

Responsibilities

Provide warm, professional, and culturally sensitive customer service to all clients, visitors, staff, and vendors.
Determine the nature of visits and ensure timely connection with appropriate staff.
Answer and respond to inquiries and directs phone calls. Responds to inquiries in person, via phone, and through email, providing accurate information about the organization and its services.
Monitor building entry points and uphold organizational security protocols.
Greet and welcome visitors in a friendly and professional manner. Manage visitor registration, including signing in guests and issuing visitor badges. Coordinate with other departments to facilitate visitor needs.
Maintain a clean and organized reception, general office and kitchen area.
Assist with scheduling appointments and meetings as required.
Support administrative tasks such as filing, data entry, and maintaining records.
Assist in organizing events and activities within the welcome center.
Process payments and donor recognition letters for the Caring Fund.
Serve as the primary liaison with service vendors, including janitorial, copier, IT, and maintenance providers.
Track and schedule preventative maintenance and repairs; escalate urgent facility issues appropriately.
Monitor basic facility needs and support coordination of building services.
Maintain familiarity with YWCA Rock County’s mission, programs, and core values.
Attend and participate in staff meetings, trainings, and organizational events.
Ensure confidentiality and uphold professional standards when interacting with clients and staff.
Champion inclusion activities, strategies and initiatives.
Develop and implement intentional systems of DEI throughout the organization.
Build relationships to create community.
Build and nurture strategic relationships to enhance support for the YWCA.
Develop relationships with influential leaders to impact and strengthen the community.
Demonstrate active listening.
Seek to understand, ask questions.
Communicate to obtain buy-in and support of YWCA goals.
Communicate to engage and inspire people within and outside the YWCA.
Provide others with feedback, coaching, guidance and support.
Provide tools and resources for the development of others.
Ensure that a talent management system is in place and executed effectively.
Provide others with frameworks for making decisions.
Integrate multiple thinking processes to make decisions.
Possess penetrating insight and strong strategic and critical thinking skills.
Involve the community and seek input in the development of policies, programs and activities.
Invest resources in well-designed innovation initiatives.
Develop plans and manage best practices through engagement of team.
Ensure execution of plans.
Create a structure to deliver organization-wide results to achieve objectives.
Effectively create and manage budgets.
Develop and implement stewardship strategies.
Hold staff accountable for high-quality results using a formal process to measure progress.
Assign clear accountability and ensure continuous improvement.
Determine benchmarks and ensure appropriate leadership to meet objectives.
Share new insights.
Foster a learning environment embracing diverse abilities and approaches.
Create a learning organization.
Create positivity in self and foster it in others to support change.
Partner to create positive change in the community.