Service Center Coordinator

Salvation Army Careers•Aberdeen, WA

1d•Onsite

About The Position

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people. The Salvation Army is an equal opportunity employer. This position provides overall supervision and oversight of the Grays Harbor Service Center, which functions in collaboration with a local committee. Services range from food bank, financial assistance, sending children to summer camp, supporting those in need with basic needs, back to school assistance and Christmas assistance.

Requirements

High School diploma
Five years social service experience preferred; three years acceptable
Good verbal and written communication skills
Detail oriented and attention to detail
Self starter
Team player
Strong use of the English language in verbal and written communication
Excellent telephone skills
Ability to work in a fast-paced environment and maintain poise under pressure
Customer service mindset
General accounting or bookkeeping knowledge
Strong analytical and research skills
Proficient typing skills (60 words per minute)
General knowledge of business protocols
Ability and willingness to keep information confidential
Must possess valid State of Washington driver's license
Able to pass the Salvation Army motor vehicle report standards
Microsoft Office products suite - Word and Excel required
Working knowledge of integrated database applications and ability to use new software programs with basic training
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Ability to climb stairs
Ability to operate a telephone, desktop, or laptop computer
Ability to lift up to 25 lbs.
Ability to access and produce information from a computer
Ability to understand written information
Ability to work independently and as part of a team

Nice To Haves

Microsoft PowerPoint, helpful

Responsibilities

Model an open, client-centered, compassionate, non-judgmental approach
Set boundaries and adhere to eligibility and other program guidelines
Meet and follow all Salvation Army policies & program requirements
Balance and manage multiple tasks and priorities
Respond to crisis situations in a calm, positive manner
Complete tasks, projects and daily requests in a timely manner
Provide effective oral, written, and electronic communication
Provide oversight of daily activities and to day to day operations of the center
Attend agency and staff meetings as determined by supervisor
Make deposits daily as needed as well as process and code vouchers for payment
Budget, track, and provide financial stewardship for all Salvation Army funds and donations
Record, report and manage all in kind donations
Meet goals and outcomes set by the program and supervisor
Interview and assess clients’ needs while keeping good records of services provided
Provide referrals to both internal and external resources as necessary
Answer and respond to client assistance phone calls, e-mails, and faxes within 24-48 hours and respond to drop-in visits as needed
Maintain client records, accurate data entry, and produce reports as required by supervisor, agency policy and funding sources
Increase and leverage volunteerism in Grays Harbor County
Provide effective leadership and training to volunteers
Promote agency programs through community meetings, events, and presentations to community organizations, or through other public relations activities
Participate in a monthly Committee meeting
Coordinate, recruit, and grow the center programs which include but not limited to food bank, Christmas Distribution, Kettles, Summer Camp and Back to School programs
Facilitate and coordinate planning center preparedness and training
Perform other duties associated with the general responsibilities of the center and/or as assigned by supervisor