Service Center Coordinator

The Salvation Army Southern California•Aberdeen, WA

2d•Onsite

About The Position

Provides overall supervision and oversight of the Grays Harbor Service Center. This center functions in collaboration with a local committee. Services range from food bank, financial assistance, sending children to summer camp, supporting those in need with basic needs, back to school assistance and Christmas assistance.

Requirements

High School diploma.
Good verbal and written communication skills.
Detail oriented and attention to detail
Self starter
Team player
Strong use of the English language in verbal and written communication
Excellent telephone skills
Ability to work in a fast-paced environment and maintain poise under pressure
Customer service mindset
General accounting or bookkeeping knowledge
Strong analytical and research skills
Proficient typing skills (60 words per minute)
General knowledge of business protocols
Ability and willingness to keep information confidential
Must possess valid State of Washington driver's license, be able to pass the Salvation Army motor vehicle report standards
Microsoft Office products suite - Word and Excel required
Working knowledge of integrated database applications and ability to use new software programs with basic training.

Nice To Haves

Five years social service experience preferred; three years acceptable.
Microsoft PowerPoint, helpful

Responsibilities

Model an open, client-centered, compassionate, non-judgmental approach
Set boundaries and adhere to eligibility and other program guidelines
Meet and follow all Salvation Army policies & program requirements
Balance and manage multiple tasks and priorities
Respond to crisis situations in a calm, positive manner
Complete tasks, projects and daily requests in a timely manner
Provide effective oral, written, and electronic communication
Provide oversight of daily activities and to day-to-day operations of the center
Attend agency and staff meetings as determined by supervisor
Banking / Billing- Make deposits daily as needed as well as process and code vouchers for payment
Budget, track, and provide financial stewardship for all Salvation Army funds and donations
Record, report and manage all in-kind donations
Meet goals and outcomes set by the program and supervisor
Interview and assess clients’ needs while keeping good records of services provided
Provide referrals to both internal and external resources as necessary
Answer and respond to client assistance phone calls, e-mails, and faxes within 24-48 hours and respond to drop-in visits as needed
Maintain client records, accurate data entry, and produce reports as required by supervisor, agency policy and funding sources
Increase and leverage volunteerism in Grays Harbor County
Provide effective leadership and training to volunteers
Promote agency programs through community meetings, events, and presentations to community organizations, or through other public relations activities
Participate in a monthly Committee meeting
Coordinate, recruit, and grow the center programs which include but not limited to food bank, Christmas Distribution, Kettles, Summer Camp and Back to School programs
Facilitate and coordinate planning center preparedness and training
Perform other duties associated with the general responsibilities of the center and/or as assigned by supervisor