Service Coordinator

MyPath•Wausau, WI

64d•Hybrid

About The Position

HIL is looking for an Employee Support Specialist (ESS) to join our team in Wausau. The ESS supports and engages direct care employees through two core functions: Employee Onboarding and continued Employee Support and training. This role will also have Coordinator duties, to develop and manage ISP plus be a POC for guardians and clients. This role is based in the Wausau office, with time visiting clients or guardians as needed.

Requirements

High School Diploma or equivalent
Valid Wisconsin driver’s license for 3 years with an acceptable driving record
Maintain insurance on personal vehicle
5 years caregiving experience
Excellent communication skills
Ability to lead employee orientation and training sessions
Must be able to travel to different work locations, training sessions, and meetings

Nice To Haves

1-2 years of supervisory experience preferred
Ability teach required skills and knowledge to direct care staff

Responsibilities

Maintain program visibility and provide immediate training based on observations in coordination with program supervisor
Provide company updates, clarification of policy and procedures, and continued training to direct care staff
Facilitate New Employee Orientation training and education
Utilize training guidelines to ensure a standardized training experience
Engage with new and existing employees within programs to build rapport, promote job satisfaction, and promote morale
Generates reports recapping program visits and employee performance
Develop and manage individual service plans (ISP) for assigned clients
Ensure delivery of services outlined in ISP for client population across multiple programs
Must be open to responding to program emergencies including those outside normal business hours.