Service Coordinator

Community Access • New York, NY

6d

About The Position

Community Access provides supportive and affordable housing and healing-focused services for New Yorkers. The Housing department offers permanent and affordable supportive housing to individuals living with mental health concerns and to low-income residents and families, as well as licensed transitional residential programs for people moving from institutions into the community. Its services help participants maintain housing and build stable community-based lives.

The Service Coordinator engages program participants living in Community Access supported housing and provides comprehensive support using a person-centered model. The role helps participants maintain housing and develop and pursue goals related to recovery, community-based treatment and support, community and social connections, and educational or vocational opportunities. Service Coordinators provide individual support and facilitate community-building group activities. The schedule is Sunday to Thursday.

Requirements

• Minimum high school diploma or equivalent (GED).
• Ability to prioritize work and meet deadlines.
• Excellent oral and written communication skills.
• Creativity and flexibility.
• Ability to use computer programs, including Microsoft Word and Excel.
• Initiative and reliable follow-through.
• Ability to work independently and as part of a team.
• Skills in conflict mediation and negotiation, with an assertive approach to problem-solving.
• Must be fingerprinted and cleared through a background clearance process.
• Understanding, appreciation, and commitment to Community Access’s philosophy and mission.

Nice To Haves

• Bachelor’s degree in a related field; relevant work experience may be substituted for the degree.
• Bilingual Spanish-speaking ability.
• Ability to speak other relevant languages based on program participants’ needs.

Responsibilities

• Engage program participants and provide comprehensive, person-centered support services.
• Help participants maintain housing and develop and reach goals related to recovery, treatment and support services, community connections, education, or vocational opportunities.
• Provide individual support and facilitate community-building groups.
• Facilitate at least four groups per month, either four different groups or two recurring groups.
• Complete assessments, service plans, follow-up, and documentation on time.
• Complete at least two service-plan-linked notes for each tenant on the assigned caseload (eight in licensed housing), and enter them within 48 hours of meetings.
• Conduct monthly in-apartment visits for tenants on the assigned caseload, or weekly visits in Community Residences.
• Document 40 hours of direct service work each month.
• Maintain confidential information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED