Service Coordinator
About The Position
FirstCall Mechanical is seeking an experienced Commercial HVAC Service Coordinator to join its growing team. C2H Air and Electric, a commercial HVAC services company based in Atlanta, partnered with FirstCall Mechanical in 2024. FirstCall provides commercial and industrial HVAC, building controls, electrical, and plumbing services and has approximately 700 employees across multiple states. The company emphasizes customer service, durable partnerships, and employee growth and development. The Service Coordinator works primarily in an office, coordinating service calls and schedules and handling administrative tasks. The role requires communicating with customers, account managers, technicians, and management; arranging service work and related resources; and maintaining accurate work orders and documentation. The position works from 7 AM to 5 PM, reports to the local manager, and supports the service team and customers.
Requirements
- 1–3+ years of experience in dispatching.
- Strong organizational and interpersonal skills, with the ability to work well in a team environment.
- Ability to remain patient and calm when dealing with frustrated technicians or clients.
- Geographical knowledge of the service area or map-reading skills.
- Microsoft Office Suite skills.
- Professional, friendly, and outgoing demeanor.
- Strong problem-solving skills.
- Ability to communicate clearly and professionally with customers, technicians, and management; listen actively; and respond patiently to customer inquiries.
- Ability to assess urgent situations, such as emergency service requests or schedule changes, and find suitable solutions.
Nice To Haves
- Experience in HVAC or the service industry is strongly preferred.
- Experience with BuildOps.
Responsibilities
- Answer telephone calls and relay calls and messages.
- Communicate with customers, account managers, and technicians and create service calls as needed.
- Review service work orders for spelling, grammar, and correctness, and rewrite them as necessary.
- Correct additional billings missed on service work orders.
- Schedule and dispatch work crews to appropriate locations according to customer requests, specifications, or needs.
- Arrange needed repairs by scheduling dates and times with customers and coordinating with other involved parties, including cranes, deliveries, and technician staffing.
- Determine whether the assigned technician is the best person for the customer's needs.
- Support scheduling and dispatching, customer service and communication, work-order and documentation management, compliance and safety, and administrative and reporting responsibilities.
Benefits
- Competitive weekly pay.
- Comprehensive healthcare coverage, including medical, dental, and vision, with some plans fully company-paid.
- 401(k) retirement savings plan with a 5% match.
- Life insurance and short- and long-term disability coverage.
- Up to four weeks of paid time off.
- Nine paid holidays, plus Veterans Day for veterans.
- Company-sponsored education and career advancement programs, including FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program.
- $2,500 referral bonus per referral.
- Role-specific perks including a company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
