Service Coordinator

J. F. Ahern • Madison, WI

13d

About The Position

Ahern is hiring a Service Coordinator in Madison, Wisconsin. The role provides customer service and dispatch support for service operations, including handling emergency service calls and scheduling technicians for inspections and preventative maintenance. The coordinator also supports parts ordering, purchase orders, invoicing and billing inquiries, customer database maintenance, reporting, and communication between technicians, field supervisors, and office staff. The position works in a fast-paced, deadline-driven environment.

Requirements

• One to three years of prior experience in a service-related position, or an equivalent combination of education and experience.
• Prior experience with Microsoft Word and Excel is required.
• Excellent decision-making, organizational, critical-thinking, and communication skills.
• Ability to handle multiple tasks and work effectively both independently and as part of a team.
• Self-starter.

Nice To Haves

• An associate degree in a related field is a plus.

Responsibilities

• Provide customer service to Ahern’s customers.
• Take emergency service calls and ensure they are addressed in a timely manner.
• Perform main dispatch duties and schedule technicians for daily service inspections and preventative maintenance.
• Coordinate parts ordering and issue purchase orders.
• Assist customers with invoicing and billing questions.
• Maintain customer database information.
• Generate weekly and monthly reports.
• Provide support to technicians and field supervisors.
• Maintain positive relationships with office and field staff.

Benefits

• 401(k) match and health benefits described as ranking in the top 20% nationwide.
• Employee bonus programs funded by a significant portion of company profits.
• Generous paid time off, with the opportunity to buy additional time off.
• Paid maternity and paternity leave.
• Free, full-service mental health care for employees and their families.
• Wellness programs, including access to on-site fitness centers and personal development funds.
• Education assistance, training programs, and development opportunities.
• Hybrid and flexible schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed