Service Coordinator
About The Position
Material Handling Inc. (MHI) is seeking a Service Coordinator who thrives in a fast-paced environment where organization, communication, and execution are critical to success. At MHI, we are committed to being the best partner to our customers by delivering urgency, accuracy, and exceptional service. Our Service Coordinators play a vital role in keeping our technicians productive, our customers informed, and our service operations running efficiently. We provide an environment where dependable, organized professionals can build rewarding careers while making a direct impact on our customers and our team. Our culture is built on hard work, integrity, continuous improvement, and doing what others won't—all while taking care of the customer.
Requirements
- High school diploma, GED, or technical school graduate preferred.
- Previous experience in a service coordination, dispatch, customer service, or administrative role preferred.
- Experience using service scheduling or dispatch software is highly preferred.
- Strong organizational and time management skills with the ability to prioritize multiple responsibilities.
- Excellent verbal and written communication skills.
- Strong math and computer skills with attention to detail.
- Experience within industrial equipment, material handling, heavy equipment, construction, automotive, or a service-based industry is a plus, but not required.
Responsibilities
- Coordinate incoming service requests and dispatch technicians to customer locations.
- Schedule and prioritize service work to maximize technician productivity and customer satisfaction.
- Maintain daily technician activity records, labor entries, and service documentation.
- Process purchase orders and manage subcontracted service work.
- Create and maintain user accounts within Tinnacity and process internal purchase orders.
- Follow up on quoted repair work to support customer approvals and service completion.
- Process and manage warranty claims accurately and efficiently.
- Review Tinnacity errors, research discrepancies, and take corrective action.
- Communicate proactively with customers regarding scheduling, service updates, and repair status.
- Work closely with Service Managers, technicians, Parts, and other departments to ensure exceptional customer service.
- Maintain accurate records and ensure service information is current within company systems.
Benefits
- Health Insurance – Three plan options
- Voluntary Dental Insurance
- Voluntary Vision Insurance
- Company-Paid Life Insurance
- Additional Life Insurance Options
- Short & Long-Term Disability
- 401(k) with Employer Match
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
