Service Coordinator

Generator Supercenter•College Station, TX

30d

About The Position

Generator Supercenter is seeking a highly organized and responsible Service Coordinator/Dispatcher to join our growing organization. In this position, you will perform clerical tasks, answer phones, and help around the office. Other duties will include assisting the office manager with preparing documents, organizing files, managing existing documents, and generally keeping the office organized, tidy, and running smoothly.

Requirements

High school diploma or equivalent
Proficient in relevant computer applications
Knowledge of customer service
Good data entry and typing skills
Verbal and written communication skills
Listening skills
Problem analysis and problem-solving
Customer service orientation
Organizational skills
Attention to detail
Good judgment
Adaptability
Teamwork
Stress tolerance and Resilience
Multi-tasker - be able to perform various clerical duties.

Responsibilities

Schedule and dispatch service technicians for preventive maintenance, repairs, and emergency calls.
Prioritize and coordinate service calls based on urgency, location, and technician availability.
Monitor technician workloads to ensure efficiency and productivity.
Serve as the main point of contact for customers regarding service requests, updates, and scheduling.
Provide accurate information about service timelines, job status, and maintenance programs.
Handle customer inquiries and resolve service-related issues promptly.
Create, update, and close work orders in the service management system.
Ensure all service documentations are completed accurately.
Maintain detailed service records for warranty and compliance purposes.
Coordinate with the parts department to order necessary components for repairs and maintenance.
Track part deliveries and ensure timely availability for scheduled jobs.
Maintain accurate inventory and usage records.