Service Coordinator

Cummins-Wagner Co Inc•City of Rochester, NY

8d•$25 - $32•Onsite

About The Position

The Service Coordinator fulfills a key role in a dynamic work environment to include service call reception, quotation preparation, service scheduling & support, order entry, warranty coordination, and various other administrative functions. This position requires a motivated professional with a high degree of computer proficiency and administrative skills with the technical aptitude to learn and support many aspects of our Service & Repair business. Essential characteristics include excellent customer service skills, teamwork, attention to detail, and the ability to balance priorities and adapt to changing circumstances.

Requirements

Possesses superior communication and organizational skills
Exhibit goal-oriented behaviors and time management principles
Apply extensive attention to detail to all tasks
Exude a customer-focused attitude
Have the ability to resolve problems as they arise
Possesses proficiency in basic math
Possesses mechanical aptitude
Experience and proficiency using Windows-based programs
Possess a High School Diploma, or equivalent
Must be able to pass background and reference checks, as well as a drug test

Nice To Haves

5 years of related experience preferred
Experience with mechanical equipment sales preferred

Responsibilities

Telephone & email reception
Preparation of equipment, receipt acknowledgments, and quotations for technical services. Maintain service calendar and assist supervisors with service scheduling
Timely preparation of job folders with proper documentation
Arrange prepaid hotel accommodations for overnight travel
Service order entry, parts purchasing, and related functions
Dispatch & collect electronic work tickets to/from field service personnel
Preparation of comprehensive inspection and repair reports for service & RSG
Invoice & Process service jobs and warranty claims
Warranty coordination and claim processing with OEM’s
Oversee Planned Service Agreement proposals, renewals, and scheduling
Facilitate credit card purchases and submit receipts to corporate accounting
Shop Supplies inventory support & replenishment
Organized filing of paper and electronic service records
Coordinating employee training and maintaining department training and certification records
Provide technical telephone support to customers & coworkers (including reasonable after-hours support)
Diffusing and resolving customer concerns and complaints
Perform all other duties as assigned