Service Coordinator
About The Position
Spindletop Energy Products is seeking a Service Coordinator to serve as the operational hub between customers, field Controls Technicians, and the Service Manager. The role uses FieldAware for scheduling and work order management and NetSuite for quoting, purchasing, and billing to coordinate technician assignments, parts availability, job documentation, and accurate invoicing. Success requires a service-first approach, strong organization, and a continuous improvement mindset focused on customer satisfaction. This is a full-time, office-based position in Hockley, Texas, with no required travel. The schedule is regular business hours, Monday through Friday, with occasional overtime during high-demand periods. The position reports to the Service Manager.
Requirements
- At least 2 years of experience in service coordination, dispatch, or operations administration.
- Experience with field service management software and ERP systems; proficiency in Microsoft Office, especially Excel and Outlook.
- Understanding of the work order-to-invoice process, including customer purchase orders, AFEs, and field tickets.
- Clear, professional communication with customers, technicians, and management.
- High school diploma or equivalent.
- Ability to manage shifting priorities, maintain accuracy, solve problems, work independently and as part of a team, and follow through effectively.
- Professional judgment and discretion.
- Valid driver's license.
- Ability to sit and work at a computer for prolonged periods and occasionally lift up to 25 lbs.
Nice To Haves
- Experience in natural gas compression, oil and gas, or industrial field service.
- FieldAware experience.
- NetSuite experience.
- Familiarity with gas compression equipment, engine and compressor controls, and oilfield terminology.
- Knowledge of FW Murphy products.
- Associate or bachelor's degree, or equivalent experience.
Responsibilities
- Receive service requests and schedule and dispatch Controls Technicians in FieldAware based on priority, skill set, location, and availability.
- Create and track FieldAware work orders from request through completion, and follow up on open and aging jobs.
- Review daily field service reports, time, and parts usage for accuracy and completeness.
- Close completed work orders and prepare customer invoices in NetSuite, ensuring labor, mileage, and parts are captured and customer PO, AFE, or field ticket requirements are met.
- Assist the Service Manager with service quotes, obtaining customer purchase orders, and tracking quotes through approval.
- Coordinate with inventory, purchasing, and Sales to ensure parts and materials are ordered, staged, and available before technician dispatch.
- Serve as a primary service-customer contact by providing scheduling confirmations, technician ETAs, and job status updates.
- Report on technician utilization, open work orders, response times, backlog, and service revenue to support the Service Manager.
- Assist with documentation and tracking of warranty claims with FW Murphy and other manufacturers.
- Maintain technician training and certification records and customer contractor compliance requirements, including ISNetworld, Avetta, and Veriforce.
- Collaborate with Sales and Accounting and identify ways to improve scheduling, documentation, and billing processes.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
