Service Coordinator

Phipps Houses•New York, NY

73d•$58,000 - $62,000

About The Position

The Service Coordinator provides general case management services to residents, including intake, education on available services and application procedures, and referral to community service providers. This role focuses on connecting residents with social services such as mental health, drug and alcohol counseling, preventive health screening, and other family services. The Service Coordinator also facilitates referrals to self-help groups, sponsors informational events on various topics, and sets up volunteer support programs. A key aspect of the role is to help residents build informal support networks and provide assistance with recertification documents and eligibility determination to maintain stable housing and prevent eviction. The position also involves providing services for formerly homeless families and conducting home visits for residents with mobility limitations or other conditions affecting their housing benefits.

Requirements

Minimum of Diploma or GED is required
Two to three years’ experience in social service delivery with seniors or people with disabilities.
Demonstrated working knowledge of supportive services and other resources in the area served by the project.
Demonstrated ability to advocate, organize, problem-solve and provide results for families.
Experience with HUD multifamily housing and annual requirements
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

College degree in social work is a plus
Bi-lingual (Spanish) preferred

Responsibilities

Provides general case management which includes intake, education (services available and application procedures) and referral of residents to service providers in the general community.
Provide translation services through Phipps contractors to assist residents who speak languages other than English.
Collect Service Agency information for referrals.
Sponsors informational events which may include subjects relating to health care, job search seminars, life skills training, etc.
Facilitate referrals of Self-Help Groups within the community if a particular need is evident.
Monitors the ongoing provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual.
Manages the provision of supportive services where appropriate.
Sets up volunteer support programs with service organizations in the community.
Help the residents build informal support networks with other residents, family and friends.
Provides assistance with completing recertification documents and gathering necessary documentation where appropriate.
Determine resident eligibility for various programs to maintain stable housing and prevent eviction.
Provides services for formerly homeless families
Conduct home visits for residents who have mobility limitations or other conditions which may affect their housing benefits.