Service Coordinator

Abode • Fremont, CA

2d • $29 - $32 • Onsite

About The Position

The Service Coordinator provides housing services to individuals experiencing homelessness. The role offers services intended to increase housing stability, including counseling, referrals to financial or credit counseling and legal services, and development of individualized housing plans that establish a path to permanent housing stability after financial assistance. The Service Coordinator also coordinates services to connect participants with other needed supportive services.

The position provides leadership and direction across Abode Services programs under its umbrella, manages multiple housing programs, and builds and sustains community partnerships that support appropriate housing for participants. It supervises housing staff, oversees rental programs and affordable housing inventory, and represents Abode with county, city, funding, and service-provider partners. The role is also responsible for contract compliance and reporting, program monitoring, budgets and projections, data submission, rent and subsidy tracking, and compliance with fair housing, contract, and eviction requirements.

Requirements

• Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or a related field.
• At least 2 years of professional experience in social work, psychology, or a related field, with demonstrated experience in rental housing programs for low-income households with special needs.
• At least 2 years of experience managing complex contracts in excess of $1 million.
• Experience designing and operating effective programs, including developing, implementing, and enforcing well-designed policies and procedures.
• Use of a personal vehicle and proof of a valid California Driver’s License and current auto insurance, along with a clean DMV record.
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Ability to work a flexible schedule, including evenings and weekends as needed.

Responsibilities

• Provide leadership and direction to Abode Services programs under the role’s umbrella.
• Manage multiple housing programs and build, sustain, and grow community partnerships that enable appropriate housing for participants.
• Serve as the primary liaison with County and City departments and partners.
• Supervise Housing Services Coordinators, Housing Specialists, and other staff as required by the program.
• Develop, implement, and monitor housing rental programs for homeless households.
• Supervise and maintain the inventory of affordable, appropriate housing units secured through participants’ direct lease contracts with landlords.
• Participate on the County Housing Team, including attending management meetings, developing housing plans, reviewing budgets, and establishing policies and procedures for rental subsidy programs.
• Provide landlords or service staff with assistance and expertise in conflict resolution, as appropriate.
• Manage contract compliance, reporting, and monitoring across programs and funding streams, including financial reviews, budgets and projections, chart audits, and funder relationships.
• Ensure compliance with Fair Housing rules and regulations, contract requirements, and eviction procedures.
• Prepare and review monthly, quarterly, and annual reports covering rent, subsidy and participant amounts, occupancy, demographics, eligibility, and socioeconomic data.
• Review monthly rent reports for accuracy and monitor and maintain monthly subsidy balance tracking and projection reports.
• Work with the finance team to ensure accurate invoicing to the county.
• Work with funding agencies on required information, implementation, and monitoring procedures to ensure proper data collection and reimbursement.
• Represent Abode Services’ housing programs in meetings with County Social Services Agency, collaborative service providers, and city stakeholders.
• Submit data in HMIS and other relevant systems.
• Perform other duties as assigned.

Benefits

• 19 days of paid time off per year, increasing with tenure.
• 12 paid holidays per year.
• Medical, dental, and vision coverage options for employees at 100% coverage.
• Employer-subsidized dependent health care options.
• Employee Assistance Program offering legal and financial services.
• Mental health care service provided by Teledoc.
• Flexible Spending Account options for commuter, health care, and dependent care expenses.
• 403(b) retirement plan with employer match and contribution programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager