Service Coordinator

RJW Logistics Group • Crest Hill, IL

39d • Hybrid

About The Position

The Service Coordinator is a full-time position Monday - Friday. Reporting into Performance Management, this role is responsible for identifying warehouse readiness performance and gaps, driving root-cause resolution and service recovery through the accountable teams, and proposing and helping implement solutions that drive systemic change. Success will be measured by identified warehouse proactive readiness and recovered quickly, whether root causes and trends are visible to leadership, and whether repeat misses decline through systemic improvements.

Requirements

• Strong problem-solving and root-cause investigation skills, with the ability to summarize issues clearly and concisely.
• Tenacious follow-up and accountability discipline; comfortable pressing multiple teams to resolution without direct authority over them.
• Exceptional communication and interpersonal skills; able to hold groups accountable while keeping engagement positive and productive.
• Working knowledge of warehouse, dock, and carrier operations, including scheduling and dispatch workflows.
• Proficient computer skills, including the ability to track, organize, and report trend data.
• High school diploma or GED equivalent required.
• 3+ years of warehouse, logistics, shipping supervisory or comparable operational leadership experience.

Nice To Haves

• some college preferred.
• Exposure to lean methodology and structured problem-solving approaches (e.g., root cause analysis, continuous improvement) preferred.

Responsibilities

• Review the load board each morning to identify carrier loads not picked up the prior day; investigate and document the root cause of each miss.
• Escalate issues to the accountable team - warehouse, carrier, programs, or tracking - and follow through until each load is recovered and back on track.
• Coordinate service recovery by steering stakeholder priorities and holding each group accountable for execution, without performing their work for them.
• Track trends by building, shift, carrier, and rep to highlight gaps in accountability and execution.
• Deliver a weekly trend summary to leadership with recommended solutions that drive systemic change, and support implementation of adopted changes.
• Engage stakeholders constructively and positively, building the working relationships needed to influence priorities across teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED