Service Coordinator

Meijer•Cincinnati, OH

13d

About The Position

The Service Coordinator ensures a high-quality customer shopping experience by leading and supporting front-end operations. This role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work to cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator supports customer satisfaction, operational efficiency, and accountability for front-end performance. The position involves communicating with peer leadership to support smooth shift handoffs; conducting department survival walks and shift handoffs when a team leader or area leader is absent; monitoring shrink and financial business outcomes; escalating concerns to leadership; supporting community programs and team member resource group engagement; training and mentoring team members; serving as a subject matter expert for market programs, company pilots, and development and training programs; and assigning and following up on team tasks in partnership with the team leader.

Requirements

Successful completion of the Service Coordinator training curriculum, including Cashier, Service Desk, and Courtesy Team curricula.
Ability to operate a cash register system and all financial services equipment.
Good communication skills.
Friendly, customer-oriented, organized, and detail-oriented approach with a sense of urgency.
Organizational and multitasking abilities.
Ability to perform physical activities that may include lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling, and/or climbing. The weight and frequency may vary by shift, day, month or season, and staffing.

Responsibilities

Communicate effectively with peer leadership to support smooth handoffs between shifts.
Perform a department survival walk and shift-to-shift handoff when the team leader or area leader is not present.
Coordinate and drive actions involving the monitoring and control of shrink and financial business outcomes within areas of responsibility.
Proactively escalate concerns to leadership as they arise.
Champion participation in community programs.
Lead by example through behaviors and team member resource group (TMRG) engagement.
Serve as a certified trainer for team members in the coordinator’s span of care.
Provide hands-on, on-the-job training and mentoring to team members.
Serve as a subject matter expert for market programs, company pilots, and development and training programs.
Assign tasks to department team members in partnership with the team leader and follow up to ensure completion.
Coordinate checkout flow and maintain front-end cleanliness and standards.
Support front-end operations through coaching, labor utilization, and customer issue resolution.