SERVICE COORD

Covenant Health•Knoxville, TN

1d•Onsite

About The Position

The Service Coordinator, Surgery provides leadership and oversight for a specialty area and serves as a resource for that area. The role supports specialty services by coordinating equipment, instruments, inventory, schedules, staffing, education, and communication with medical staff and other customers. The coordinator also contributes to service goals, quality improvement initiatives, and departmental operations.

Requirements

At least four years of professional experience.
Valid Tennessee RN license or current and active national Certified Surgical Technologist (CST) certification from the National Board of Surgical Technology and Surgical Assisting (NBSTSA).
Education must be sufficient to meet the standards for the required license or certification; no minimum education level is otherwise specified.

Responsibilities

Develop service goals.
Respond to specialty, emergency, and other needs as required.
Serve as a resource person and team leader.
Demonstrate competence in critical skills, including care appropriate to the age-specific needs of the population served.
Evaluate service inventory and adjust it as needed; order specialty items.
Serve as a liaison with medical staff and other customers.
Act as an expert, resource, and consultant for the specialty area.
Coordinate maintenance of service equipment and maintain proficiency in the specialty area.
Research alternatives for equipment and instrument use.
Provide verbal and written feedback on staff performance; refer personnel conflict management to a supervisor, manager, or director.
Develop and implement educational training programs for personnel, identify staff learning needs, and provide at least eight credit hours of in-service per year.
Assume departmental charge responsibilities as needed, including weekends, 3–11 shifts, and holidays.
Recommend staff assignments to support optimal customer satisfaction.
Monitor schedules in advance to prevent conflicts and coordinate needs.
Troubleshoot specialty conflicts involving equipment, instrumentation, and other needs.
Research and submit proposed budget purchase items annually and as needed.
Maintain specialty charges and develop, maintain, and update specialty surgeon preference cards.
Develop specialty instrumentation trays and procedural packs.
Meet with staff monthly to discuss needs, goals, and service-related problems.
Follow policies, procedures, and safety standards; complete required annual education assignments; work toward goals and objectives; and participate in quality improvement initiatives as requested.
Perform other related duties as assigned or requested.