Service Coord Tier 2

CommonBond • Minnetonka, MN

9d • Onsite

About The Position

CommonBond Communities is hiring a Service Coordinator II for its Crown Ridge and Boulevard Gardens locations in Minnetonka. The position provides independent, person-centered service coordination for residents, including residents in permanent supportive housing when assigned, and promotes community building and engagement. The role operates with moderate autonomy and emphasizes motivational interviewing, person-centered planning, program compliance, budget stewardship, and subject-matter support to the team. The position collaborates with residents, property management, community partners, and internal teams to support resident goals and housing stability.

Requirements

• At least 2 years of demonstrated experience working within diverse communities, including people of various ages, gender identities, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
• Knowledge of community resources and service networks.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work collaboratively with internal and external partners.
• Ability to network and develop community partnerships.
• Experience using Microsoft Office 365 and other software programs.
• Must be certified in CPR and First Aid or be able to become certified within six months of starting.
• Must be willing and able to travel between sites.
• Ability to sit for extended periods, lift, carry, push, and/or pull up to 50 pounds, file documents, enter data into a computer, and interact verbally with internal and external audiences.

Nice To Haves

• Bachelor's degree in social work or a related field, or 2–4 years of work experience in a related field.
• Licensed mental health professional or social worker.
• Experience working with individuals and families transitioning out of homelessness and with the coordinated entry system.
• Knowledge of affordable housing programs.
• Multilingual.

Responsibilities

• Provide comprehensive, person-centered coordination services for residents.
• Conduct strengths-based assessments and develop and advance resident-centered, asset-based service plans using motivational interviewing.
• Respond independently to resident crises, consulting as needed, and coordinate warm handoffs to clinical or emergency services.
• When assigned, proactively engage and manage a defined caseload of permanent supportive housing households.
• Implement an integrated housing and services model with third-party property management partners.
• Collaborate with property management on lease violations and coach residents toward good standing.
• Coordinate multi-party case conferences for complex tenancy issues.
• Share information about community programming through a monthly newsletter, listen to residents' ideas, involve them in activities, collaborate on program design, and empower residents to lead on community issues they care about.
• Independently prioritize caseload, escalate risk appropriately, and adhere to program standards.
• Influence site-level practices through compliance, budget stewardship, and program co-design.
• Serve as a resource to peers on community partner navigation and tenancy support strategies.
• Model collaborative problem-solving and constructive conflict resolution with internal and external partners.
• Maintain timely, complete, accurate, and secure resident records in ETO and uphold Housing Support/GRH program compliance as applicable.
• Follow organizational expense-management policies and site-level budget tracking and reporting procedures.
• Contribute to continuous improvement of documentation practices and data quality.
• Follow through on job responsibilities and assignments; provide timely information to team members; give and receive feedback; and use Microsoft 365 tools, including Teams and Outlook, for team communication.
• Travel between sites.

Benefits

• Work-life balance.
• Employee referral program.
• Health insurance, dental insurance, vision insurance, paid time off, sick time, floating holiday, employer matching, 401(k), short-term and long-term disability, life insurance, and employee-paid benefit options, based on eligibility.
• Respectful and growth-oriented workplace.
• Employee recognition and rewards program.
• Opportunity to make a difference in the community.
• Ongoing training and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed