Service Coord Tier 2

CommonBond Communities • Minnetonka, MN

9d • $25 - $27 • Onsite

About The Position

CommonBond Communities is hiring a Service Coordinator II for its Crown Ridge and Boulevard Gardens locations in Minnetonka. The organization provides affordable housing and on-site Advantage Services to support residents in finding stability and achieving their goals. The Service Coordinator II provides independent, person-centered service coordination for residents, including permanent supportive housing residents when assigned, and promotes community building and engagement. The role emphasizes motivational interviewing, person-centered planning, compliance, budget stewardship, and subject-matter support for the team. The coordinator operates with moderate autonomy, manages and prioritizes a caseload, responds to crises, and collaborates with residents, property management, community partners, and colleagues. Travel between sites is required.

Requirements

• At least 2 years of demonstrated experience working within diverse communities, including people of varied ages, gender identities, sexual orientations, national origins, income levels, abilities, religious affiliations, races, and languages.
• Knowledge of community resources and service networks.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work collaboratively with internal and external partners.
• Ability to network and develop community partnerships.
• Experience using Microsoft Office 365 and other software programs.
• CPR and First Aid certification, or ability to become certified within six months of starting.
• Willingness and ability to travel between sites.

Nice To Haves

• Bachelor’s degree in social work or a related field, or 2–4 years of work experience in a related field.
• Licensed mental health professional or social worker.
• Experience working with individuals and families transitioning out of homelessness and with the coordinated entry system.
• Knowledge of affordable housing programs.
• Multilingual.

Responsibilities

• Provide comprehensive, person-centered coordination services for residents.
• Conduct strengths-based assessments and develop and advance resident-centered, asset-based service plans using motivational interviewing.
• Respond independently to resident crises, consulting as needed, and coordinate warm handoffs to clinical or emergency services.
• When assigned, manage a defined caseload of permanent supportive housing households through proactive outreach and engagement.
• Collaborate with third-party property management to address lease violations and coach residents toward good standing.
• Coordinate multi-party case conferences concerning complex tenancy issues.
• Inform residents about important information and programming through a monthly newsletter.
• Listen to residents and gather ideas about desired programming and services.
• Involve residents in community activities and programs, collaborate with them on program design, and empower them to lead on community issues they care about.
• Prioritize caseload work, escalate risk appropriately, and adhere to program standards.
• Support site-level practices through compliance, budget stewardship, and program co-design.
• Serve as a resource to peers on community partner navigation and tenancy support strategies.
• Model collaborative problem-solving and constructive conflict resolution with internal and external partners.
• Maintain timely, complete, accurate, and secure resident records in ETO and uphold Housing Support/GRH compliance as applicable.
• Follow organizational expense-management policies and site-level budget tracking and reporting practices.
• Contribute to improvement of documentation practices and data quality.
• Follow through on job responsibilities and assignments, communicate information to teammates in a timely and effective manner, and give and receive feedback.
• Use Microsoft 365 tools, including Teams and Outlook, for written team communication.
• Travel between sites.

Benefits

• Work-life balance.
• Employee referral program.
• Eligibility-based health insurance, dental insurance, vision insurance, PTO, sick time, floating holiday, employer matching, 401(k), short- and long-term disability, life insurance, and employee-paid benefit options.
• Respectful and growth-oriented workplace.
• Employee recognition and rewards program.
• Opportunity to make a difference in the community.
• Ongoing training and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed