Coord, Customer Service

Smurfit Westrock•El Paso, TX

About The Position

The Customer Service Coordinator receives and processes new and repeat customer orders, inquiries, and complaints. The role maintains ongoing relationships with selected customers and sales staff and uses product and availability knowledge to provide a communications link to customers. Work is varied and complex, requiring originality or ingenuity, and is performed under minimal supervision. The coordinator supports customer service and operational objectives by coordinating with customers, sales representatives, warehouses, and internal teams. The role tracks orders and inventory, provides pricing and scheduling information, and helps resolve customer issues.

Requirements

High school diploma required.
Generally, 5 or more years of related professional experience, with specialized training that may be acquired through vocational training or an associate degree.
Strong computer skills, including proficiency in Microsoft Word, Outlook, Excel, and SAP.
Good verbal and written communication skills.
Ability to learn and effectively use new software applications and systems.
Ability to work independently, take ownership, anticipate issues, and act proactively.
Ability to prioritize and manage multiple responsibilities, set objectives and milestones, organize work, and meet deadlines.
Ability to maintain effective, cooperative relationships and collaborate across functions and departments.

Nice To Haves

College degree preferred.

Responsibilities

Record and process orders and inquiries received by mail, telephone, or personal contact.
Provide pricing, availability, and schedule information within established guidelines.
Suggest alternative products or services to meet customer needs.
Resolve routine customer complaints and issues.
Serve as a communication link between customers and sales staff to ensure responsiveness.
Track order activity and alert appropriate staff to potential delivery problems.
Track warehouse inventories and replenishments.
Obtain pricing for services and materials needed to manufacture a customer's item at a different facility.
Coordinate activities among customers, sales representatives, and internal teams to ensure customer requirements are met.