Service Coordinator/QMHS

Mental Health Services•Springfield, MO

84d

About The Position

The Service Coordinator leads and coordinates the individualized, strength-based youth and family planning process for youth with complex needs. This role brings together youth, families, natural support, and service providers to create a team-based care plan that promotes stability, well-being, and success across life domains. Engage youth and families in culturally responsive, trauma-informed planning that values their voice and choice. Facilitate Child and Family Team (CFT) meetings involving families, service providers, school staff, and community members based on families’ requests. Develop and manage individualized wraparound care plans with measurable goals and outcomes. Coordinate services across systems (mental health, education, juvenile justice, social services, etc.) to reduce duplication and improve outcomes. Identify and mobilize natural supports (extended family, mentors, neighbors, etc.) to strengthen the youth’s support network. Monitor progress, follow up on action steps, and revise plans as needed. Advocate for youth and family needs in meetings and across systems. Maintain accurate documentation in compliance with agency, funder, and confidentiality standards. Attend supervision, team meetings, and ongoing training in wraparound principles and facilitation practices.

Requirements

Bachelor's or associate degree in social work, Psychology, Counseling, or related work experience required (Bachelor's preferred).
Three years’ experience in working with youth with an emotional disturbance.
2+ years of experience working with youth and families with high needs, especially in community-based or systems navigation roles.
Familiarity with wraparound principles, strength-based approaches, and family-driven care.
Strong facilitation, communication, and problem-solving skills.
Demonstrated ability to engage resistant or underserved families.
Ability to work effectively with diverse populations and across service systems.
Proficiency in case management documentation and outcome tracking.
Valid OH driver’s license and reliable transportation and the ability to be covered under the MHS liability policy.

Responsibilities

Lead and coordinate the individualized, strength-based youth and family planning process for youth with complex needs.
Bring together youth, families, natural support, and service providers to create a team-based care plan.
Engage youth and families in culturally responsive, trauma-informed planning.
Facilitate Child and Family Team (CFT) meetings.
Develop and manage individualized wraparound care plans with measurable goals and outcomes.
Coordinate services across systems (mental health, education, juvenile justice, social services, etc.).
Identify and mobilize natural supports.
Monitor progress, follow up on action steps, and revise plans as needed.
Advocate for youth and family needs.
Maintain accurate documentation in compliance with agency, funder, and confidentiality standards.
Attend supervision, team meetings, and ongoing training.