Specialist, Crisis Intervention & QMHS

Signature Health Inc • Ashtabula, OH

10d

About The Position

At Signature Health, the purpose is to provide integrated healthcare for the community, specializing in patients with mental illness and/or addiction so people can realize their highest potential. The Specialist, Crisis Intervention & QMHS operates primarily in the community and provides community psychiatric support, rapid response, screening, de-escalation, crisis intervention, resource linkage, transportation, and care coordination for individuals experiencing behavioral health needs or a behavioral health crisis. Reporting to the Supervisor, Behavioral Health services, the specialist supports the development and execution of treatment plans, helps clients and families access community resources, provides transportation when clinically appropriate, and assists individuals in resolving crises or connecting to assessment and treatment in an appropriate setting. The role builds positive relationships with clients, families, support systems, Signature Health team members, stakeholders, and referral sources, while representing Signature Health professionally and respectfully.

Work may take place in community, home, and facility settings. The role requires flexibility to work evenings and extended hours, and involves potential exposure to patients experiencing agitation and possible exposure to blood-borne pathogens. Employees must comply with the annual influenza vaccination policy; medical or religious exemptions may be submitted for review but are not guaranteed approval. Signature Health is a drug-free workplace, and applicants who receive a conditional offer must pass a pre-employment drug screen. Reasonable accommodations may be made to enable an employee to perform essential job functions, absent undue hardship.

Requirements

• High school diploma required.
• Qualified Behavioral Health Specialist (QBHS) designation or Peer Support Specialist (PSS) with at least one year of experience in substance use and mental health, a minimum of two years in recovery, and a plan for maintaining recovery required.
• Valid, unencumbered Ohio driver’s license and proof of driver’s insurance required at all times.
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• Knowledge of the local mental health system, community organizations and resources, ASAM levels of care, residential services, detox, supported housing, and recovery support.
• Basic computer skills for desktop computing, email, timesheet management, electronic health records, Microsoft Office applications, ADP, and other relevant software.
• Comfort and experience delivering services in community-based settings and client residences, including transporting clients using a personal vehicle.
• Ability to work evenings and extended hours.
• Ability to perform periods of sitting, standing, telephone and computer work; frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting; and regular lifting, pushing, and pulling.
• Ability to occasionally lift and carry items weighing up to 15 pounds without assistance.
• Adequate hearing, speaking ability, vision, and dexterity to perform the stated job duties and operate a PC and other office equipment.
• Compliance with Signature Health’s annual influenza vaccination policy, subject to the stated exemption review process.
• Successful completion of a pre-employment drug screen after receiving a conditional job offer.

Nice To Haves

• Bachelor’s degree in a related social services field.
• Crisis experience.
• At least one year of case management, crisis, peer support, or relevant behavioral health experience.
• CDCA.

Responsibilities

• Develop, prepare, and present treatment program work materials and skill-building interventions to clients.
• Provide community-based services in client homes and other community locations in accordance with treatment plans, safety guidelines, and agency policies.
• Identify and support client needs related to education, medical care, vocational goals, housing, daily living skills, recovery supports, and community stability.
• Encourage, monitor, and follow up on client engagement and participation in treatment plan activities.
• Provide clinically appropriate transportation in a personal vehicle to and from medical, behavioral health, community resource, and essential service appointments.
• Provide rapid response, de-escalation, screening, and crisis intervention in community, home, and facility settings.
• Help individuals in crisis problem-solve, identify solutions, and arrange assessment or treatment in an appropriate setting when needed.
• Engage family members and support systems in safety planning and crisis resolution.
• Assist in creating immediate plans to maintain safety and support crisis stabilization.
• Assist with crisis prevention and early intervention in the community.
• Coordinate care and link individuals to treatment services, recovery resources, housing support, medical care, benefits, and other community resources.
• Provide follow-up contact after crisis episodes according to protocol to check on referrals, assess needs, and support continuity of care.
• Serve as a liaison with inpatient units and community providers to support treatment engagement and discharge planning.
• Collaborate with treatment teams, agency and departmental staff, stakeholders, referral sources, and community partners.
• Participate in community outreach and engagement activities.
• Maintain electronic client charting, administrative files, reports, spreadsheets, and correspondence in accordance with Medicaid, DBH, CARF, and professional standards.
• Participate in quality assurance, utilization review, staff meetings, clinical meetings, administrative meetings, supervisory meetings, and staff development programs.
• Meet productivity, documentation, attendance, punctuality, and workpace expectations.
• Maintain clear communication and professional boundaries with clients.
• Complete assigned training and other duties as assigned.
• Represent Signature Health professionally, including respectful interactions with patients and team members and adherence to appearance expectations.

Benefits

• Medical, dental, and vision benefits.
• 401(k) match.
• HealthJoy, a no-cost medical and mental health online resource available on Day 1.
• Robust earned paid time off (PTO) program.
• Federal Loan Forgiveness Program for eligible roles.
• Professional Development Support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED