Specialist, Crisis Intervention & QMHS

Signature Health•Ashtabula, OH

About The Position

The Specialist, Crisis Intervention & QMHS provides community psychiatric support, rapid response, screening, de-escalation, crisis intervention, resource linkage, transportation, and care coordination for individuals experiencing behavioral health needs or crises. The role operates primarily in community settings, including client homes, and supports treatment plans, connects clients and families with community resources, provides clinically appropriate transportation, and helps resolve crises or connect individuals to assessment and treatment in an appropriate setting. The Specialist builds positive relationships with clients, families, support systems, Signature Health team members, stakeholders, and referral sources. The position also maintains documentation and participates in clinical, administrative, quality assurance, and staff development activities. Work may take place in community, home, and facility settings and may involve exposure to agitation or potentially disruptive or aggressive behavior. Evening and extended-hour flexibility is required.

Requirements

High school diploma required.
QBHS designation, or Peer Support Specialist (PSS) status with at least one year of experience in substance use and mental health, at least two years in recovery, and a plan for maintaining recovery, is required.
Valid, unencumbered Ohio driver’s license and proof of driver’s insurance required at all times.
American Heart Association Basic Life Support (BLS) certification required.
Demonstrated knowledge of the local mental health system, community organizations and resources, ASAM levels of care, residential services, detox, supported housing, and recovery support.
Basic computer skills, including desktop computing, email, timesheet management, electronic health records, Microsoft Office applications, ADP, and other relevant software.
Comfort and experience delivering services in community settings and client residences, including transporting clients in a personal vehicle.
Flexibility to work evenings and extended hours.
Ability to meet the position’s physical demands, including occasional unassisted lifting and carrying up to 15 pounds and frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
Ability to perform the essential functions of the position satisfactorily, with reasonable accommodation if requested and provided absent undue hardship.
Compliance with the annual influenza vaccination policy; medical or religious exemption requests may be submitted for review but are not guaranteed approval.
Successful completion of a pre-employment drug screen after receiving a conditional job offer.

Nice To Haves

Bachelor’s degree in a related social services field preferred.
Crisis experience preferred.
At least one year of case management, crisis, peer support, or relevant behavioral health experience preferred.
CDCA preferred.

Responsibilities

Develop, prepare, and present treatment-program materials and skill-building interventions to clients.
Deliver services primarily in community settings, including client homes, following treatment plans, safety guidelines, and agency policies.
Identify and support needs related to education, medical care, vocational goals, housing, daily living skills, recovery supports, and community stability.
Encourage, monitor, and follow up on client engagement and participation in treatment-plan activities.
Provide clinically appropriate transportation in a personal vehicle to medical, behavioral health, community resource, and essential service appointments.
Provide rapid response, de-escalation, screening, and crisis intervention in community, home, and facility settings.
Help individuals in crisis problem-solve, identify solutions, and arrange assessment or treatment in an appropriate setting when needed.
Engage family members and support systems in safety planning and crisis resolution.
Assist with immediate safety plans and crisis stabilization, as well as crisis prevention and early intervention in the community.
Coordinate care and link individuals to treatment services, recovery resources, housing support, medical care, benefits, and other community resources.
Conduct follow-up contact after crisis episodes according to protocol to check on referrals, assess needs, and support continuity of care.
Liaise with inpatient units and community providers to support treatment engagement and discharge planning.
Collaborate with treatment teams, agency and departmental staff, stakeholders, referral sources, and community partners.
Participate in community outreach and engagement activities.
Maintain electronic client charts, administrative files, reports, spreadsheets, and correspondence in accordance with Medicaid, DBH, CARF, and professional standards.
Participate in quality assurance, utilization review, staff meetings, clinical meetings, administrative meetings, supervisory meetings, and staff development programs.
Meet productivity, documentation, attendance, punctuality, and workpace expectations.
Maintain clear communication and professional boundaries with clients.
Complete assigned training and other duties as assigned.
Represent Signature Health professionally, interact respectfully with patients and team members, and adhere to appearance expectations.