Service Coordinator II

Trane Italia • Albuquerque, NM

31d • Hybrid

About The Position

Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, committed to putting the planet first. Sustainability is central to their business, and they invite individuals to join them in challenging what's possible for a sustainable future. Trane in Albuquerque, NM is hiring a Service Coordinator II. This role is responsible for planning, coordinating, controlling, and directing the activities of operational resources. Specifically, the individual will coordinate the execution of service agreements and repair work, which includes procuring the appropriate labor and materials within financial standards. Daily customer interaction, communication with Field Technicians, and coordination of job priorities with Service Managers are key aspects of this position.

Requirements

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.

Nice To Haves

• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Benefits

• benefits designed for you to Thrive at work and at home
• competitive compensation and comprehensive benefits and programs
• inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree