Fleet Service Coordinator II

Cox Enterprises•Atlanta, GA

1d•Remote

About The Position

Cox Fleet, headquartered in Indianapolis, is one of the largest fleet maintenance companies in the country, providing on-site mobile maintenance and repair services nationwide for light, medium, and heavy-duty trucks and trailers. They also operate over 20 nationwide service centers offering services like accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet delivers scheduled and unscheduled maintenance services anytime, anywhere. This role, Fleet Services Coordinator II, is being hired to support the company's growth. Cox Automotive employees contribute to transforming the automotive industry through groundbreaking technology and stellar experiences for drivers and dealers, working on brands like Autotrader, Kelley Blue Book, vAuto, and Manheim. The company fosters a people-centered atmosphere, encouraging a pioneering spirit, imaginative ideas, and a passion for finding new solutions. Employees are supported in their career aspirations and given the freedom to explore new horizons, contributing to a vision that includes engineering new sustainability solutions and creating infrastructure for smart cities.

Requirements

High School Diploma/GED and 3 years’ experience in a related field.
The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
Excellent organizational skills and the ability to balance a variety of tasks.
Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
Common knowledge of the trucking industry.
Ability to work independently and collaboratively within a team environment.
Excellent problem-solving skills
Highly organized with exceptional follow-through abilities
To be employed in this role, you’ll need to clear a pre-employment drug test.

Nice To Haves

Experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.

Responsibilities

Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
Providing excellent customer service for all internal and external customer calls
Be professional and establish positive customer rapport
Obtain customers approval for all repairs and services to be performed
Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
Continuously develop and improve company capabilities in Dispatching and Service Scheduling
Additional duties and special projects as assigned

Benefits

minimum of 6.67 hours of paid time off every month
seven paid holidays throughout the calendar year
bereavement leave
time off to vote
jury duty leave
volunteer time off
military leave
parental leave
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)