Service Coordinator II
About The Position
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies is committed to putting the planet first. Sustainability is central to their business. The Service Coordinator II role at Trane in Tempe, AZ is responsible for planning, coordinating, controlling, and directing activities of operational resources. This individual will coordinate the execution of service agreements and repair work, including procuring appropriate labor and materials within financial standards. The role involves daily customer interaction, communication with Field Technicians, and coordinating job priorities with Service Managers.
Requirements
- Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
- Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
- Must be organized with the ability to multi-task and prioritize daily interruptions.
- Strong attention to detail and enjoy working in fast paced environment.
- Knowledge of Word, Excel, Outlook, and Windows.
- Flexibility to work overtime/weekends, as required.
Nice To Haves
- Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.
Responsibilities
- Coordinates service resources, dispatches and assigns team members to project.
- Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
- Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
- Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
- Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.
Benefits
- Benefits designed for you to Thrive at work and at home.
- Competitive compensation and comprehensive benefits and programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
