Service Coordinator II

National Church Residences • Norwich Township, MI

1d • Hybrid

About The Position

The Service Coordinator II, reporting to the Property Manager/Portfolio Manager for Enriched Housing Services/Program Manager, is responsible for coordinating programs and services to help participants maintain a good quality of life and age in place. This role emphasizes a person-centric model of service delivery and operates on a 24-hour per week basis, working 3 days a week out of the Norwich Fire Station in Hilliard. The position involves adhering to organizational policies, federal, state, accreditation, and regulatory requirements.

Requirements

• High School Diploma or GED required.
• Two or more years of experience in social service delivery with elderly, people with disabilities, and/or family populations.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the participants served.
• Good communication, comprehension, and interpersonal skills.
• Working knowledge of Windows, Microsoft Office Suite, and World Wide Web, demonstrated by a passing score on a computer literacy test.
• Ability to apply common sense understanding to carry out detailed instructions.
• Ability to perform math skills including adding, subtracting, multiplying, and dividing; to perform the four basic arithmetic operations with money; to perform operations with the assistance of a calculator or Excel spreadsheet.
• Ability to speak, read, write, and understand English.
• Occasional supervision; employee works on a definite objective using a wide range of procedures, plans and arranges own work referring unusual matters to supervisor.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG) as well as any facility handbook including but not limited to corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• Ensures all care is provided with respect and dignity for individuals, reports all complaints made by individuals and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/individual property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• Advocates for individuals’ personal preferences and right to self-determination.
• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.

Nice To Haves

• A bachelor’s degree in social work or a related field is preferred.

Responsibilities

• Coordinate programs and activities for eligible individuals on a group basis, serving as a liaison to community agencies, networking with service providers, and identifying/negotiating discounts for low-cost services.
• Monitor the provision of services from community agencies, document participant usage, and manage supportive services where appropriate.
• Develop and maintain a Resource Directory of state and/or local service providers for various populations.
• Organize educational events on topics such as healthcare, agency support, life skills, and referral sources, promoting participation and linking eligible participants.
• Identify partners to provide health services and screenings to participants.
• Assist participants in building informal support networks.
• Engage volunteers within the community and/or property according to National Church Residences Volunteer Policies and Procedures.
• Coordinate services for participants on an individual basis through a person-centered, non-clinical assessment, intervention, and monitoring process.
• Outreach to eligible individuals to educate them about the program and offer enrollment, regularly engaging participants to identify needs and make referrals.
• Conduct telephonic and/or in-person participant assessments and screenings according to program social and health requirements and established time frames.
• Collaborate and communicate appropriate information with care and service colleagues to achieve participant goals.
• Provide quality customer service, answering questions, addressing concerns, and assisting with basic needs from a person-centered perspective.
• Assist participants in acquiring and utilizing desired community services to address social determinants of health, ensuring compliance with contract or program policies (e.g., HUD).
• Adhere to a follow-up and monitoring schedule based on participant preferences and/or contract or program requirements, including telephonic and/or in-person visits.
• Perform miscellaneous and specially requested tasks, such as gathering reports or attending interdisciplinary meetings.
• Participate in the implementation of grants or special programs that benefit participants.
• Build rapport with participants while maintaining appropriate professional boundaries to assist residents in aging in place successfully.
• Manage time independently, completing required tasks and documentation within identified time frames, working autonomously and as part of a team.
• Respond to all communications in a timely and professional manner.
• Accurately record labor time according to program and employer policy and procedures.
• Complete timely electronic and written documentation within required systems for accurate reporting of interactions, assessments, and services.
• Complete all required forms with participants who wish to utilize the Service Coordination program.
• Complete Care Plans and monitor them with participants, including follow-up on referrals and services.
• Submit documentation needed for funder and quality Performance Reports to maintain program funding.

Benefits

• National Church Residences serves more than 46,000 seniors through our array of housing and health care services.
• Our organization is driven by a vision to advance better living for 100,000 seniors by 2030, wherever they call home.
• With more than 360 communities across the U.S., we are the nation’s largest nonprofit provider of affordable senior housing and the largest manager of service coordinators.
• We also offer residential senior communities, home and community-based services, as well as permanent supportive housing for the formerly homeless and disabled.
• National Church Residences believes in finding, recruiting, developing, and rewarding talent.
• We hire people with the greatest potential and then we give them the resources they need to do their best work and grow.
• Our employees care about each other and they enjoy working in an environment that encourages their performance at the highest levels.
• Your best career move starts with National Church Residences.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED