Service Coordinator II

Trane Italia•Tempe, AZ

1d•Hybrid

About The Position

As a Service Coordinator II at Trane Technologies in Tempe, AZ, you will be responsible for planning, coordinating, controlling, and directing the activities of operational resources. This role involves coordinating the execution of service agreements and repair work, including procuring the necessary labor and materials within financial standards. Daily tasks will include customer interaction, communication with Field Technicians, and coordinating job priorities with Service Managers. Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions, committed to putting the planet first and challenging what's possible for a sustainable world.

Requirements

Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
Must be organized with the ability to multi-task and prioritize daily interruptions.
Strong attention to detail and enjoy working in fast paced environment.
Knowledge of Word, Excel, Outlook, and Windows.

Nice To Haves

Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Responsibilities

Coordinates service resources, dispatches and assigns team members to project.
Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.