Service Coordinator II

Step Up • Atlanta, GA

46d • $24 - $26

About The Position

The Service Coordinator II/Therapist works in Step Up’s Partners for Home Rapid Housing Initiative Permanent Supportive Housing Program, which provides mental health services and care coordination to adults age 18 and older in community-based settings. The program serves people with mental illness and substance use needs who have experienced chronic homelessness, recent homelessness, or are at risk of losing their housing. It links members to mental health services, housing, benefits, and other resources to promote wellness, mental health management, and community integration. The program provides 24/7 on-call coverage and is guided by Housing First, Mental Health Recovery, and Trauma-Informed Care principles.

The Service Coordinator II provides therapeutic and case management support, conducts assessments, develops care plans, supports housing retention and independent living, and coordinates care with members and community providers. The role also maintains required records and documentation, participates in supervision and team activities, and shares rotating on-call responsibility. The position is non-exempt and scheduled for 40 hours per week. The work involves community-based contact with people experiencing homelessness and may include exposure to challenging living conditions and verbal or behavioral expressions of distress. Direct care staff receive training in crisis de-escalation, and the organization has procedural safeguards intended to mitigate workplace risks.

Employees are expected to uphold Step Up’s values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships in interactions with members, colleagues, supervisors, and community members. Step Up is an equal opportunity employer.

Requirements

• Master’s degree in human services.
• License eligible.
• Experience working with adults with mental illness and people who have experienced chronic homelessness in a community setting.
• Case management experience.
• Ability to chart patient progress and meet documentation requirements.
• Flexibility to participate in a rotating on-call schedule.
• Own transportation.
• Current Georgia driver’s license and insurance.
• Knowledge of or experience with mainstream benefits and services, mental health diagnoses, and levels of functioning.
• Ability to work collaboratively with others and as part of a team.
• Initiative and a solution-focused approach.
• Good time-management skills and ability to balance caseload, direct service, and paperwork.
• Ability to work within one’s skills and scope of practice and seek support or training as needed.
• Ability to engage individuals meaningfully and build enough trust for them to accept services.
• Understanding of and commitment to promoting safety for oneself and team members.

Nice To Haves

• Knowledge of or experience with evidence-based practices such as Critical Time Intervention, Motivational Interviewing, Trauma-Informed Care, Housing First, and Harm Reduction.

Responsibilities

• Assess homeless adults for mental illness, co-occurring substance use, and other health care needs in the community until they accept linkage and services.
• Attend staff and community meetings as requested by the Program Manager.
• Participate in scheduled supervision with management to consult about caseloads and discuss member care and documentation issues.
• Complete comprehensive initial and ongoing assessments of diagnosis, functioning, support networks, living arrangements, finances, physical health, and self-care.
• Complete intake paperwork, including biopsychosocial assessments, treatment plans, safety plans, service notes, and other required documents within 72 hours or the contracted timeframe.
• Provide clinical therapeutic and case management services to adults with psychiatric disabilities to improve their functioning in the community.
• Attend members’ medical or mental health appointments to advocate and support comprehensive care and case coordination.
• Make home visits based on members’ service levels and support independent living skills, subsidized housing certificates, skill-building, self-care, and housing retention.
• Monitor members’ compliance and stability, and report warning signs of decompensation or crisis.
• Help members identify needs, set goals and concrete objectives, and develop a Coordinated Care Plan within the specified timeframe after enrollment and annually thereafter.
• Conduct active outreach to caseload members who have not been in contact and support their engagement in services.
• Provide individual, group, and crisis therapeutic interventions to address assessed symptoms, improve functioning, develop insight, or reduce distress and stressors.
• Complete program-required paperwork, including ClientTrack and Welligent records, within the timeframes specified by documentation policy.
• Maintain members’ electronic health record charts and ensure relevant care documents are scanned into attachments.
• Work cooperatively with other program staff, including sharing responsibility for 24-hour on-call coverage.
• Perform other duties as assigned.

Benefits

• Opportunities for growth and professional development.
• Paid time off including 13 paid holidays, 10 days of EPTO, and 12 sick days.
• Competitive salary and benefits package.
• Health, dental, vision, Aflac, and $25,000 life insurance.
• 403(b) retirement plan available on the first day of work.
• After 1,000 hours worked, Step Up matches 3% of the 6% contributed by the employee.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level