Service Coordinator II DMH

Step Up•Los Angeles, CA

21d

About The Position

The Service Coordinator II works in Step Up’s Department of Mental Health (DMH) programs, which provide intensive mental health services to adults ages 18–59 in community, field, and clinic-based settings. The programs serve people with mental illness and co-occurring substance use who are experiencing homelessness or at risk of losing housing. Services link members to mental health care, housing, benefits, and other resources while promoting wellness, mental health management, and community integration. Programs provide 24/7 on-call coverage and are guided by Housing First, mental health recovery, and trauma-informed care principles. The position provides outreach, assessment, clinical therapeutic services, and case management to adults with psychiatric disabilities. The Service Coordinator II helps members improve functioning and independence, access and retain housing, establish care plans, and engage with services. The role also requires timely program documentation, meeting billing quotas, collaboration with a multidisciplinary team, and sharing 24-hour on-call coverage. Work may involve frequent driving and transporting members, and direct care work in streets, shelters, homes, and other community settings. The position reports to the Program Manager and is classified as exempt, at 40 hours per week.

Requirements

Master’s degree in Counseling Psychology or Social Work.
MFT or MSW; must be license-eligible and registered with the California Board of Behavioral Sciences (CAL BBS).
Experience working with adults with mental illness in a community setting.
Case management experience.
Ability to document patient progress in accordance with documentation requirements; this ability will be reviewed during the interview.
Own transportation, a current California driver’s license, and vehicle insurance.
Ability to drive frequently and transport members.
Knowledge of or experience with mainstream benefits and services, mental health diagnoses, and levels of functioning.
Ability to collaborate with others and work as part of a team.
Initiative and a solution-focused approach.
Good time-management skills and ability to balance caseload, direct service, and paperwork.
Ability to work within one’s skills and scope of practice and seek support or training when needed.
Ability to work as a team member in street settings, homeless facilities, or with community providers such as police, churches, and hospital emergency rooms.
Ability to engage people on the streets in a meaningful way that builds enough trust for them to accept offered services.
Understanding of and commitment to prioritizing safety for oneself and team members.
Ability to work with people experiencing homelessness in settings that may involve infestations, unpleasant odors, poor hygiene, mental health symptoms, poverty, profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma.
Ability to perform the stated physical duties, including sitting, using hands and fingers, reaching, talking, hearing, walking, balancing, stooping, kneeling, crouching, and occasionally lifting or moving up to 15 pounds.
Ability to perform keyboard data entry and the stated vision tasks.

Nice To Haves

Knowledge of or experience with evidence-based practices such as Critical Time Intervention, Motivational Interviewing, Trauma-Informed Care, Housing First, and Harm Reduction.

Responsibilities

Support targeted outreach by the Adult FSP, TAY FSP, AOT, OCS, and HSSP teams to initiate contact, build rapport, and assess homeless adults for mental illness, co-occurring substance use, and other health care needs in coordination with multidisciplinary team members.
Attend staff and community meetings as requested by the Program Manager.
Attend scheduled supervision with management to consult about caseloads and discuss consumer care or documentation matters.
Conduct outreach and engage potential members in community settings, including jails, hospitals, board-and-care facilities, and street settings, to assess whether referrals are appropriate for SUOS services.
Provide clinical therapeutic and case management services to adults with psychiatric disabilities to help improve their functioning in the community.
Conduct home visits as needed to support independent living skills and subsidized housing certificates.
Help consumers build relevant skills and self-care practices to support independence and housing retention.
Monitor members’ compliance and stability, and report warning signs of decompensation or crisis.
Complete comprehensive initial and ongoing assessments covering diagnosis, functioning, support networks, living arrangements, financial status, physical health, and self-care.
Help clients identify needs, set goals, establish concrete objectives, and develop Coordinated Care Plans within the required enrollment timeframe and annually thereafter.
Proactively contact caseload members who have not been in contact and support engagement at home, in transitional housing, or on the streets.
Provide individual, group, and crisis therapeutic interventions addressing assessed symptoms, improving functioning, or developing insight to reduce distress and stressors.
Complete required program paperwork, including HMIS or DMH/Medi-Cal documentation, in Welligent or HMIS according to program standards and SUOS documentation deadlines.
Maintain consumer records in the EHR by ensuring relevant care documents are scanned into attachments.
Meet weekly, monthly, and quarterly billing quotas established by the Program Manager.
Work cooperatively with other Service Coordinators, including sharing responsibility for 24-hour on-call coverage.
Perform other duties as assigned.
Adhere to Step Up’s core values in interactions with members, colleagues, supervisors, and community members.

Benefits

Opportunities for growth and professional development.
Paid time off, including 13 paid holidays, 10 days of EPTO, and 12 sick days.
Competitive salary and benefits package.
Health insurance.
Dental insurance.
Vision insurance.
Aflac coverage.
$25,000 life insurance.
403(b) retirement plan available on the first day of work.
After working 1,000 hours, Step Up matches 3% of the 6% the employee contributes to the 403(b) plan.