Service Coordinator II

Trane Italia • Roanoke, VA

13d • $43,542 - $70,700 • Hybrid

About The Position

Trane Technologies is hiring a Service Coordinator II in Roanoke. The role plans, coordinates, controls, and directs operational resources to coordinate the execution of service agreements and repair work. This includes procuring appropriate labor and materials so work is completed within financial standards. The coordinator regularly interacts with customers, communicates with Field Technicians, and coordinates job priorities with Service Managers. The position is onsite Monday through Thursday; on Fridays, the employee may choose their work location based on work needs.

Requirements

• A certificate or degree from a college or technical school and one year of related experience and/or training; or a high school diploma/GED and three years of related experience and/or training.
• Excellent customer service skills and comfort and effectiveness communicating by phone.
• Strong organization, multitasking, and prioritization skills.
• Strong attention to detail and ability to work in a fast-paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime and weekends as required.

Nice To Haves

• Familiarity with the operation of Energy Management Systems, HVAC Systems, and/or Temperature Controls.
• Candidates without a four-year degree are encouraged to apply; practical experience, relevant skills, and alignment with the company's leadership principles are prioritized.

Responsibilities

• Coordinate service resources, dispatch, and assign team members to projects.
• Schedule personnel, materials, subcontractors, and equipment based on project needs, skill sets, and availability.
• Communicate with Project Managers and the HVAC Field Technician Supervisor to assign and dispatch Controls Technicians and HVAC Technicians.
• Coordinate operations with the Parts Department and Acquisition, as necessary.
• Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
• Generate work orders, review project paperwork, forward paperwork to Project Administrators, and generate reports.

Benefits

• Health insurance and holistic wellness programs with incentives, beginning on day one.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED