Service Coordinator II

Trane Technologies • Moon Township, PA

18d • Hybrid

About The Position

Trane Technologies is hiring a Service Coordinator II in Moon Township, Pennsylvania. The role plans, coordinates, controls, and directs operational resources to execute service agreements and repair work. It procures appropriate labor and materials so work is completed within financial standards. The position involves regular customer interaction, communication with Field Technicians, and coordination of job priorities with Service Managers.

The work arrangement is onsite Monday through Thursday, with employees choosing their work location on Fridays while balancing the needs of the work.

Requirements

• A college or technical school certificate or degree and one year of related experience and/or training; alternatively, three years of related experience and/or training with a high school diploma or GED.
• Excellent customer service skills and comfort and effectiveness communicating by phone.
• Organizational skills and the ability to multitask and prioritize daily interruptions.
• Strong attention to detail and ability to work in a fast-paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime and weekends as required.

Nice To Haves

• Familiarity with the operation of Energy Management Systems, HVAC Systems, and/or Temperature Controls.

Responsibilities

• Coordinate service resources, dispatch, and assign team members to projects.
• Schedule personnel, materials, subcontractors, and equipment according to project needs, skill sets, and availability.
• Coordinate with Project Managers and the HVAC Field Technician Supervisor to assign and dispatch Controls Technicians and HVAC Technicians.
• Coordinate operational interactions with the Parts Department and Acquisition, as necessary.
• Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
• Generate work orders, review project paperwork, forward paperwork to Project Administrators, and generate reports.

Benefits

• Health insurance for the employee and family, available on day one.
• Holistic wellness programs with incentives.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, and sick leave.
• Additional options to support volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED