Service Coordinator II

Step Up • Decatur, GA

6d

About The Position

The Service Coordinator II works in the Fulton Permanent Supportive Housing Program, providing mental health services and care coordination to adults in community-based settings. The program serves adults with mental illness and substance use needs who have experienced chronic homelessness, recently experienced homelessness, or are at risk of losing their homes. Its services connect members with mental health care, housing, benefits, and other resources to promote wellness, mental health management, and community integration. Services are guided by Housing First, Mental Health Recovery, and Trauma-Informed Care principles. The program provides 24/7 on-call coverage, and the coordinator shares in the rotating on-call schedule.

The role combines assessment, clinical support, case management, outreach, care coordination, documentation, and collaboration with program staff and community partners. It involves direct work with members in homes, shelters, streets, and other community settings, where employees may encounter challenging environments and crisis situations. Training and procedural safeguards are provided to help staff de-escalate situations and mitigate employment risks.

Requirements

• Master’s degree in human services and license eligibility.
• Experience working with adults with mental illness and people who have experienced chronic homelessness in a community setting.
• Case management experience.
• Ability to document and chart patient progress to meet documentation requirements; this ability will be reviewed during the interview.
• Flexibility to participate in a rotating on-call schedule.
• Own transportation, a current Georgia driver’s license, and vehicle insurance.
• Knowledge of or experience with mainstream benefits and services, mental health diagnoses and functioning, and evidence-based practices such as Critical Time Intervention, Motivational Interviewing, Trauma-Informed Care, Housing First, and Harm Reduction.
• Ability to work collaboratively with others and as part of a team.
• Initiative and a solution-focused approach.
• Good time-management skills and ability to balance caseload, direct service, and paperwork using available resources.
• Ability to work within one’s skills and scope of practice and seek support or training when needed.
• Ability to engage individuals in a meaningful manner and build sufficient trust for them to accept services.
• Understanding of and commitment to prioritizing safety for oneself and team members.
• Ability to walk up three flights of stairs.
• Ability to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear regularly; walk, balance, stoop, kneel, and/or crouch frequently; and occasionally lift or move up to 15 pounds.
• Ability to perform keyboard data entry and meet the position’s vision requirements, including close and distance vision, peripheral vision, depth perception, and focus adjustment.
• Agreement to adhere to Step Up’s core values, ethical policies, and applicable codes of conduct.

Responsibilities

• Assess adults experiencing homelessness for mental illness, co-occurring substance use, and other health care needs until they are linked with and accept services.
• Attend staff and community meetings as requested by the Program Manager.
• Attend scheduled supervision with management to consult on caseloads and discuss member care or documentation matters.
• Provide clinical, therapeutic, and case management services to adults with psychiatric disabilities to help improve their functioning in the community.
• Attend members’ medical or mental health appointments to advocate for them and support comprehensive care and case coordination.
• Conduct home visits based on members’ service levels to support independent living skills and subsidized housing certificates.
• Help members build relevant skills and self-care practices that support independence and housing retention.
• Monitor members’ compliance and stability, and report warning signs of decompensation or crisis.
• Complete comprehensive initial and ongoing assessments covering diagnosis, functioning, support networks, living arrangements, financial status, physical health, and self-care.
• Help members identify needs, set goals, establish concrete objectives, and develop a Coordinated Care Plan within the required timeframe after enrollment and annually thereafter.
• Conduct active outreach to members on the caseload who have not been in contact and support their engagement in services at home.
• Provide individual, group, and crisis therapeutic interventions to address assessed symptoms, improve functioning, build insight, and reduce distress or stressors.
• Complete required program paperwork, including ClientTrack and Welligent documentation, within prescribed timeframes and in accordance with documentation policy.
• Maintain members’ electronic health record charts by ensuring relevant care documents are scanned into attachments.
• Work cooperatively with program staff, including sharing responsibility for 24-hour on-call coverage.
• Perform other duties as assigned.

Benefits

• Opportunities for growth and professional development.
• Paid time off, including 13 paid holidays, 10 days of EPTO, and 12 sick days.
• Competitive salary and benefits package.
• Health, dental, vision, Aflac, and life insurance.
• A $25,000 life insurance benefit.
• 403(b) retirement plan available on the first day of work; after 1,000 hours, Step Up matches 3% of the 6% contributed by the employee.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level