Service Coordinator II DMH

Step Up • Los Angeles, CA

21d • $70,000 - $76,000

About The Position

The Service Coordinator II provides intensive mental health services to adults ages 18–59 in community, field, and clinic-based settings. The DMH programs serve people diagnosed with mental illness and substance use challenges who are experiencing homelessness or are at risk of losing their housing. Services connect members with mental health care, housing, benefits, and other resources while promoting wellness, mental health management, and community integration. Programs provide 24/7 on-call coverage to support members in living in the least restrictive community setting possible. Step Up’s work is guided by Housing First, Mental Health Recovery, and Trauma-Informed Care principles.

The role supports outreach, assessment, treatment, case management, housing retention, and coordination of care. It includes field and home-based work with members, maintaining clinical records and meeting billing requirements, and sharing responsibility for on-call coverage. The position requires frequent driving and transporting and work in settings serving people experiencing homelessness, which may involve challenging environmental conditions and exposure to crisis behaviors. Direct-care staff receive training in de-escalation, and Step Up has procedural safeguards to mitigate employment risks.

Requirements

• Master’s degree in Counseling Psychology or Social Work.
• MFT or MSW; must be license-eligible and registered with the California Board of Behavioral Sciences.
• Experience working with adults with mental illness in a community setting.
• Case management experience.
• Ability to document and chart patient progress to meet documentation requirements; this ability will be reviewed during the interview.
• Own transportation, a current California driver’s license, and insurance; the position requires frequent driving and transporting.
• Knowledge of mainstream benefits and services, mental health diagnoses, and levels of functioning.
• Ability to work collaboratively on a team, take initiative, and use a solution-focused approach.
• Good time-management skills and ability to balance caseload, direct services, and paperwork.
• Ability to work within one’s skills and scope of practice and seek support and training as needed.
• Ability to work with team members and community providers in street settings, homeless facilities, and other service settings, including police, churches, and hospital emergency rooms.
• Ability to engage people on the streets in a meaningful way and build enough trust for them to accept services.
• Understanding of and commitment to safety for oneself and team members.
• Ability to perform the physical requirements of the role, including sitting; using hands and fingers; handling or feeling; reaching; talking and hearing; frequently walking, balancing, stooping, kneeling, or crouching; and occasionally lifting or moving up to 15 pounds.
• Vision abilities including close, distance, and peripheral vision, depth perception, and adjustment of focus.
• Keyboard data entry ability.

Nice To Haves

• Knowledge of or experience with evidence-based practices such as Critical Time Intervention, Motivational Interviewing, Trauma-Informed Care, Housing First, and Harm Reduction.

Responsibilities

• Support targeted outreach by Adult FSP/TAY FSP/AOT/OCS and HSSP teams to contact and build rapport with adults experiencing homelessness, assess mental illness, co-occurring substance use, and other health needs, and coordinate with multidisciplinary team members until services are accepted.
• Attend staff and community meetings as requested by the Program Manager.
• Participate in scheduled supervision with management to consult on caseloads and issues related to consumer care and documentation.
• Conduct outreach and engagement in community settings, including jails, hospitals, board-and-care facilities, and street settings, and determine whether referrals are appropriate for SUOS services.
• Provide clinical therapeutic and case management services to adults with psychiatric disabilities to improve community functioning.
• Make home visits as needed to support independent living skills and subsidized housing certificates, and help consumers build skills and self-care practices that promote independence and housing retention.
• Monitor members’ compliance and stability, and report warning signs of decompensation or crisis.
• Complete comprehensive initial and ongoing assessments covering diagnosis, functioning, support networks, living arrangements, financial status, physical health, and self-care.
• Help clients identify needs, set goals and concrete objectives, and develop a Coordinated Care Plan within the required timeframe after enrollment and annually thereafter.
• Conduct active outreach to caseload clients who have lost contact and support their engagement at home, in transitional housing, or on the streets.
• Provide individual, group, and crisis therapeutic interventions to address assessed symptoms, improve functioning, and develop insight to reduce distress or stressors.
• Complete program-required paperwork, including HMIS or DMH/Medi-Cal records, in Welligent or HMIS and within required timeframes and documentation standards.
• Maintain consumer charts in the electronic health record by ensuring relevant client-care documents are scanned into attachments.
• Meet weekly, monthly, and quarterly billing quotas set by the Program Manager.
• Work cooperatively with other Service Coordinators, including sharing 24-hour on-call coverage.
• Perform other duties as assigned.

Benefits

• Opportunities for growth and professional development.
• 13 paid holidays, 10 days of EPTO, and 12 sick days.
• Competitive salary and benefits package.
• Health, dental, and vision insurance, Aflac, and $25,000 life insurance.
• 403(b) retirement plan available on the first day of work; after 1,000 hours, Step Up matches 3% of the 6% the employee contributes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level