Service Coordinator II - Jefferson Chase and Woodland Valley

National Church Residences•Jefferson Township, NJ

22d•Onsite

About The Position

National Church Residences is seeking a Service Coordinator II to support residents at Jefferson Chase and Woodland Valley, senior apartment communities. The role coordinates resident programs and activities, connects residents with community services, and provides customer service and assistance with basic needs. The position is full-time, 40 hours per week, and pays $24.41 per hour. The Service Coordinator acts as a liaison to community agencies and service providers, identifies residents’ needs, makes referrals, and helps residents access services such as housekeeping, meals, transportation, personal services, financial assistance, day care, and counseling. The coordinator also develops a resource directory, sponsors educational events, and monitors and communicates resident and family feedback or concerns. National Church Residences describes itself as the nation’s largest provider of affordable senior housing and health care services. The position serves residents at Jefferson Chase, 50 units, 5782 Berkshire Valley Rd., Oak Ridge, NJ 07438, and Woodland Valley, 58 units, 115 Woodland Ave., West Orange, NJ 07052.

Requirements

Working knowledge of supportive services and local community resources.
Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

Nice To Haves

Bachelor’s degree in social work or a related field.
Two or more years of experience delivering social services to elderly and/or family populations.

Responsibilities

Demonstrate the ability to advocate, organize, problem-solve, and provide results for residents.
Coordinate programs and activities for residents.
Serve as a liaison to community agencies, network with community service providers, and seek out new services for residents.
Identify low-cost service providers and/or negotiate discounts.
Engage residents in the buildings to identify areas of need and make referrals to community agencies when necessary.
Develop a Resource Directory listing state and/or local service providers.
Sponsor educational events on topics including health care, agency support, life skills, and referral sources.
Provide quality customer service to residents, address concerns, and assist with basic needs.
Assist residents in acquiring and using community services such as housekeeping, meals, transportation, personal services, financial assistance, day care, and counseling.
Monitor, document, and relay feedback or concerns from residents and their families.
Manage internal and external relationships using appropriate communication and interpersonal skills.

Benefits

Three medical and prescription plan options through a nationwide network.
Healthcare Flexible Spending Account or employer-funded Health Savings Account.
Fertility and family-building support, weight management, and chronic condition support.
Paid parental leave at 100% for four weeks.
Dental and vision coverage through nationwide providers.
Company-provided life and accidental death and dismemberment insurance, and disability coverage.
Voluntary benefits including life and accidental death and dismemberment insurance for employees and family, accident insurance, hospital indemnity, critical illness, and pet coverage.
Dependent care Flexible Spending Account with company match, and transportation and parking Flexible Spending Accounts.
Well-being programs, including an enhanced employee assistance program with mental health and work-life support, tobacco cessation, and Well-Being Your Way rewards and reimbursements of up to $1,000 per year.
Retirement program with immediate company funding at 3%, increasing up to 5% over time, plus an additional company match of up to 5% when the employee contributes.
Tuition expense reimbursement.
Paid time off and nine paid holidays.